Lowe's Home Improvement

Matt in plumbing went above and beyond to help us!

Leslie in appliances is AMAZING!!!!!!!!! She walked us through a very painless experience in our $2300 investment, stayed late specifically to make sure we got the refrigerator we wanted, and helped us find the dishwasher with one specific detail we really wanted. No pressure to upgrade to a more expensive appliance, no pressure for warranty packages, just friendly recommendations on what would be smart, and what may never be necessary. Well worth the 45 minute drive, home depot in my town wanted money today for appliances delivered in a minimum of a week, nothing on-hand (terrible store policies on home depot behalf). THANK YOU LESLIE!

Friendly staff, doing an impossible job.

It was clean, all the workers were friendly and helpful.

We went in to pick up an item we'd ordered. When we went to customer service, we were the only ones waiting. There were three employees behind the customer service counter. Two of them immediately disappeared, and the one left proceeded to spray disinfectant on the counters, went to retrieve paper towels, got into a conversation with another employee and took a few minutes to get back to the counter. She then took several minutes to wipe down counters and items on the counter, and we wondered why that hadn't been done before, when everyone back there was just standing around visiting. When we finally were called forward and asked what we needed, we were told that it would have to be brought from the back, and we'd have to wait. We did wait, finally got tired of waiting, and my husband went back to flooring and tracked down an employee who tracked down our box. It turned out we'd ordered the wrong thing--our fault, not theirs--but then it took even more time to reorder, and when we got back to customer service to pay for the new order, after waiting in line again, were told they couldn't refund our original order because it wasn't in the system. Thankfully, I had the original receipt, and they used that to look up the original order, so we got the refund processed instead of having to make a return trip to do that. We were in Lowe's a total of 55 minutes, which seems like a pretty long time to pick up an order. Didn't seem like they were particularly busy, either--in our trips around the store trying to locate our box, we saw plenty of employees who didn't seem to be involved with helping customers. We shop at Lowe's often, and it's usually pretty efficient, but this trip was a bit of a nightmare.