Kimbrook Manor

I am so happy that I moved here, wish I had done so a long time ago. Lori and Debbie in the office are phenomenal. Always there to answer questions and very professional. The maintenance staff is very efficient and polite. GREAT place to live!

After reading all the 1 star reviews, the final answer is: NO THANKS!

Debbie has been looking for a first floor 2 bed apt and notify us when available. They have been more than accomadting our request. Unfortunately we need walk in shower and this complex won't work for us

Do not Value their Residents. All about the money. We were Residents of Kimbrook for a little over two years. Primarily for their original lower pet fee, which I should mention continued to increase unexpectedly throughout the duration of our residency. Throughout the two years we were living there, they continually proved to lie, ignore and unfairly manipulate any situation in order to put more money in their own pockets.nnFrom the very beginning, the day we moved in the apartment we were charged an additional monthly fee for “updated” appliances that we never agreed upon. Following living there for a short duration we discovered several maintenance and safety issues, including exposed high voltage wiring on hot water tank, a leak in the dishwasher that supposedly was a “new appliance”, mice and holes associated, loose bathroom fittings, along with others. All of which you would think should be fixed and solved by maintenance, isn’t this suppose to be the benefit of renting? We would have to call and produce work orders multiple times to even get someone over at which the point they would come during the day while you weren’t there and the problem wouldn’t be corrected, obviously trying the cheap “band aid” fix first. This causes you continue the process again and again until it was finally fixed properly or even do it yourself out of frustration. They would also continually send their tenants appreciation letters stating we could have our carpets shampooed or something like a medical cabinet installed. Don’t bother asking or calling the office for those. After multiple requests, they would never follow through, at which point you would ask couple weeks from and they would claim “that promotion is now over”, again keeping money in their own pockets. These instances were just a few of many that would cause frustration and aggravation while staying here, at which point we decided to move out.nnAlso, don’t expect your security deposit back after you move out. After almost two months of no response after moving out, we called asking about the security deposit. You could tell once we called, they were completely caught off guard hoping we had forgot about the deposit. We were told they had to look into it and would get back to us. You could have guessed they never called back. After waiting some time and hitting the answering machine continuous. We called from a work number at which point they answered right away. After beating around the bush and asking why they were purposing ignoring phone calls they came up with all these ridiculous charges spotting out things that were there prior to us moving in. I should also mention the interior of units are extremely outdated and looked to be painted by a child. I have no doubt that the apartment was cleaner and in better shape when we left then when we moved in. But after arguing and consistently not hearing back when they had to “talk to management” about it we had decided it wasn’t worth the aggravation.nnPlease do yourself a favor and the unneeded stress and go elsewhere. The only good thing about Kimbrook is they allowed pets. And if that what you’re looking for, there are brand new complexes for the same money in the area. Your Welcome.

Best place to live in Clay/Liverpool area..maintenance pretty good..