10 West Apartments

However Avalon Towers has been sold to an Organization known as 10 West, and as soon as the new owners took over things have gone Downhill and fast. The new people are unfortunately unqualified, and inept at whatever they seem to do.nEvery single month i find something wrong with my rent bill, and over charges.nThe maintenance has become very slow as the maintenance crew is under staffed.nI live by myself in a One Bedroom apartment that is very nice, but I must rely on the maintenance department for helping me, but it has become a hassle. The front office won’t allow you to even enter the office because of the virus and I do not receive the service required .nThe amenities are all gone but the high charges remain.nSo I am very disappointed and not satisfied here as I was before they were sold.

It seems that something is always breaking in the building, from the Garage Door that took 2 Weeks to fix, or the Hot Water, or a water Pipe that they needed to shut off the water for an entire afternoon., The night lights at the Pool have been broken since last year

Nice appearance but grossly understaffed. No relief for the front desk when they go on break so it's often unoccupied (potentially unsafe) and there is just one handyman/porter for the entire building. Residents often realize this after they move in which is likely why the building is so transient.

I recently moved to AVALON TOWERS after living in a beautiful home for 30 years...My first experience in apartment living was meeting Karen, who is the daytime concierge...She has been nothing but sweet and kind and helpful and so conscientious to me and the community we live in . She is always there to open a door , help me with my packages, find my missing deliveries... I could not ask for a better concierge.I also have had such a wonderful experience dealing with Andy, the maintenance guy ...My first month in Avalon Towers I had numerous things that needed repairs and Andy was always Johnny on the spot ... He is always smiling, friendly and courteous... I appreciate that they have made me feel very at home in my new residence... They totally deserve 5 STARS ...

Great place to live. We were here for several years and left for two. Couldn't wait to get back. Long Beach is a great city and the Avalon is the place a fantastic place to live. Great amenities - pool, gym, coffee in the lobby, beautiful views, lots of activities, and easy access. Perhaps the best at the Avalon is the team - Michelle, Karen, Maurice, Jose and Andy are always there to help, take care of things quickly, and have a smile on their faces.