Whataburger

Okay this location has some problems. First off, late night shift is incredibly slow. It seems to be elderly individuals working during this time so not something I’ve bothered to complain about because I can understand but a manager should be nearby to assist if this is the case. Additionally, several times we have asked for side ranches and did not receive them but this happens at most fast food places it seems. The real issue I have is when I went during the evening on 2/15/20 and they added a wrong (extra) drink to the order. The manager tried to refund me cash back on a credit card purchase but it was incorrect amount and when I brought it to his attention he commented “well if you want to get technical about it, this will take a few minutes.” I don’t care to be petty over a few dollars but it’s the principal. And why aren’t you using the correct process to refund me anyways? That usually means the manager is okay accepting a register shortage instead of properly giving a refund which is theft (may not have been the case but it’s also typical to not be able to receive cash back on a credit card purchase). I should note that I was very calm and kindly brought it to their attention (I wasn’t frustrated, mad or trying to make a scene). The original guy who took my order and payment was super kind about and even apologized saying “it was probably my mistake, let me grab a manager...” — a very appropriate response to a customer.nnUpdate 2/14/2021nnThis location has some serious problems! There is not a single time I’ve been here where they didn’t mess up an order. It absolutely ridiculous.

Whataburger is good. I prefer What burger over any other fast food chain, as it is different and you can only get it in a few states. I love that they are open 24/7 as well.

Good food

Teenagers with no customer service. We waited for 45 mins for our food along with multiple other people who were frustrated. there were so many mistakes made, we had to leave without food after paying. It wasn’t worth asking for the money back because there were too many other people asking the same thing and at that point we were pretty hungry. I will never go back to this location again.

Good service and good food! While there were some issues with getting orders correctly at the drive through a few years ago, they have been doing a great job of accuracy and of doling out delicious food! It’s Whataburger! Great options available and always something new and yummy. Just wish they’d bring back the coffee shakes!! They were amazing!!