Emerald City Medical Arts

I came to Emerald City Medical Arts over 2 years ago (I know, it's a little late but better late than never!). I came seeking medical help actually not any laser treatments that they're known for. I was in a bit of a crisis and called them at 4pm on a Friday. They somehow made it work and saw me within an hour. Scott Hansen took over an hour to listen to all the issues I'd been having, explained my options and provided great care. For the first time in a very long time I finally felt comfortable with a medical professional. Since then, I've been coming to Scott with everything. He is always thorough, listening to my crazy life stories as well whenever I need to vent. He gives me advice on regular things such as a healthy living, balanced diet etc. If he can't help with something which is rare, he refers me to some great places and people that can. My appointments are always on time. Everyone on the staff that I have ever met and talked to has been kind, compassionate and extremely knowledgeable. Now that I've been seeing them for all my medical issues, I am going to start exploring all the other services they have like Laser Hair Removal, Skin Correction, Body Contouring etc. The prices are very reasonable for those services and since I already trust them, going to them with other services is a no brainer. I would highly recommend this place for all your medical and aesthetic needs.

Friendly and efficient staff that know what they’re doing, always had a good experience. And Mo is the best receptionist! He made my life so much easier figuring out scheduling and coupons and is always friendly!

Mo at the front desk is always accommodating and very friendly. Kristine was great on my laser hair removal. She was fast, but efficient. Will be back.

My first 3 sessions went well and Scott did a very good job. I missed my fourth session because I was totally relying on their reminders. I did not receive any reminder on my phone or email. When I called and asked them to reschedule he said that once you missed your appointment you have to skip that session. He said that, they will not reschedule and it’s not their responsibility to remind the customer about the appointments and they just send the reminder for convenience.nnFor my first session I did add my appointment to my calendar but then I received a reminder a few days before my appointment so I assumed that they would do the same for my other appointments too and I stopped adding it to my calendar. You shouldn’t have send the reminders in the first place when you are not capable of sending it each & every time an appointment was scheduled. I tried explaining all of this to the person on call but he was rude and asked me to stop being pushy. He said, when you missed an appointment that session is done and you should move on. The scheduling is not feasible and there was no partial refund or rescheduling for the already paid session. Horrible customer service!!!!!!

I came in for my first Laser Hair treatment back in 2018 & the service here is AMAZING!!nI’m on the 11th session for my arms. For my underarms I got the results I wanted on my 9th session.nEmerald City Medical Arts was recommended from one of my friends that’s been to multiple other places and I can see why she recommended me to come here. They also do a lot more than just laser hair removal. I’ve done few chemical peels and loved it!nEveryone from the front desk to all the master aestheticians are all very kind and accommodating!