Quality Plus Cleaners

I dropped my very expensive king blanket off for dry cleaners since it’s recommended on a Monday. I got a ticket that said it would be done Friday, I called Friday and they explained deliveries come after 4:30 and they will contact me once it arrives. They didn’t contact me.nnMonday rolls around because they are closed on weekend and I call them. They have no record of my item in the system and they have no idea where it could be. For several days I called to see if they found it and I was given the same answer every time. I was very patient and understanding during this whole time.nnFinally I call on a Wednesday and they tell me the have it. They didn’t even call me to tell me they found it, they waited until I called to find out.nnI go to pick up my blanket and there is now a long purple stain on my pure white blanket. Given everything that has happened, I explained that I do not believe I should have to pay for the services. Dana was very nice and understanding and tried everything to help me out but both supervisors/coordinators she called insisted that I HAVE to pay. And that LEGALLY I cannot leave. They basically insinuated they would call the cops on me if I took MY blanket that THEY ruined.nnThey offered to take it back and get the stain out but I no longer trusted their services and I no longer trusted that my item would be taken care. Especially considering they lost my item, didn’t know where it was, and didn’t even call me to inform me they found it.nnI have never dealt with such awful customer service (not Dana). On the website is says SATISFACTION GUARANTEED.nnI work at a very nice Marriott in the Trinity area & I use to recommend all of my guests to the trinity location. That will no longer happen. I will be telling every single person I know to NOT go to Quality Plus Dry Cleaners.

I took my clothes in to be laundered and they were clean, but a 6 year old could have done a better job of folding. No care was taken so when you advertise neatly folded you don't have people who can do the job. Also, if 22 pounds @ 1.89 equals 55.00, I think your math is wrong. You should itemize your receipts for your customers.

Took 6 shirts in to clean. Dress shirts not heavily dirty, did not ask for same day or even next day service. I should have asked the price when I dropped them off. Bill for $33.79. Now I read a review where they stated they are busier so they had to raise prices. Will not use them again.

I did not use them. Sister Debra bragged about their services.

They do an excellent job and in a timely matter.