Oxxo Care Cleaners Lake Nona

Be careful getting your dry cleaning OXXO ( Narcoossee location in Starbucks Plaza). I normally don't like to post negative reviews but when the business is dishonest and tries to trick customers, I will not stand for it!! I had an expensive Cashmere sweater($150 value) which was supposed to be dry cleaned (they have dry cleaned this particular sweater before many times). When I picked it up it was shrunken!! They refuse to admit that they messed up. If they had once come out and told me that they made a mistake I'd understand because we're humans. Instead they told me that they followed the directions and it's the sweater manufacturer's fault. Gabriella the store manager was rude on the phone and told me that they will only issue store credit ($75 store credit) if they get to keep the sweater. They were quick to point out that the back of the receipt says that the damaged farmed will get x10 the dry c leaning charge but no where did I see that they keep the garment! When I mentioned it to get she said that it's the rule for any dry cleaning store!! Also she told me that since it's shrink you don't need it any more so you should give it back to us and only then you get the store credit!! Clearly there is no such thing as customer service!!

Just moved to the area so I was looking for a good dry cleaning service for my work clothes. I called and asked if they delivered or picked up for dry cleaning they informed me they did but for the first time I would have to go into the store. When I went into the store to drop off two suits and dress shirts. The first thing the staff said to me was we don't do underwear sir... I did not bring underwear. I asked again about delivery and pick up they said no only if I lived within 10 miles of the store to which I replied I did they they then said I had to have 10 pieces or more for that service I had dropped off 8. Very unprofessional waste of time and rude.

I visited this location to get a pair of suit pants altered. I dropped my pants off on Tuesday, December 22, 2020. I advised the store associate that it was a must have for me to have the pants back by Saturday (12/26) or Sunday (12/27) I’m the morning at the latest. The clerk assured me that, that was not an issue and that they’d be ready by Saturday 12/26 at 6pm.nnSaturday, I called over and over with no response. I left multiple voicemails and never received a phone call back or any communication in return.nnSo after checking during the week that the website showed that the hours of operation for Sunday were from 9am-7pm, I again started calling since 9am with no answer or communication. On my way out of town, I stopped at the location and the sign on the door said that the business was closed, while website stated it was open. I scanned my receipt to only be told by the automated system that I have an order that is NOT ready and is not at the location for pickup. The automated system further advised me to stop in during regular business hours for assistance.nnSad to say that unfortunately, I ultimately had to leave town on Sunday for a special family photo shoot in Miami WITHOUT my suit pants and I had to buy a completely different outfit, all because the lack of unprofessionalism from this business, who couldn’t even provide the work offered and completely did not keep their word on my business. I will NEVER bring another article of clothing to this location or any of the OXXO cleaners and I truly hope that this business does not think that I’m going to be responsible for whatever they decide to charge me after this extremely negative experience.nnI will not be recommending this company to ANYONE. To me it is very important to “KEEP YOUR WORD”, if they couldn’t do that then they needed to say that they couldn’t and have been honest from the beginning. I selected this business due to the positive reviews given by other customers. So, I now want other customers that are seeking services to know the truth about this business and not go through the same negative experience that I suffered through!nnSo now, Monday, January 11th 2021, after NEVER hearing about my pants or having one of my 6 voicemail calls returned, I decided to stop in and see what was going on. The lady that greeted me vas very nice, but had the audacity to tell me that I had to pay $15.98. That the pants were ready on the date promised, but that the guy who helped me the first time is new and doesn’t really know what he’s doing. She said that she also doesn’t know why none of my calls weren’t returned. She stated that the reason I couldn’t use the electronic pick up service was because they had never charged me and that is only for paid items.nnI’ll never use this place again. I suggest to others to stay away as well.nnAlso I’d like to say that the alterations were done incorrectly and now I will have to take elsewhere to get them fixed. THANK YOU OXXO!!!

Easy to drop off clothes to attendant. Forgot to pick up items the next day, so I used the automated system at 10 pm. Worked great! Clothes seemed to be cleaned and pressed well. Perhaps a tad more $ for all the convenience, but I’m definitely hooked!

Great cleaners easy drop off and pick up service.