First Class Cleaners Lake Hart

I have been using this dry cleaners for about 6 months. Everything was fine until about 3 months ago when I started having issues with improper pressing of my jacket on the cuff and bottom. When it first happened, they offered to redo the jacket at no charge, which I allowed them to do although it was inconvenient and I needed the jacket for a trip. When I got the jacket back, the bottom was fixed but the cuff was not. At this point I was leaving the next day so I took the jacket and fixed it at hone. In addition, I have had issues with my shirts not being boxed as I had asked for, but still being charged for the boxing with no attempt made to refund the overage. Throughout this time I was in contact with both the local store and management and my profile was annotated to “ensure this didn’t happen again.” I decided to give them one more chance. Unfortunately, once again First Class Cleaners failed to impress. Even with all the notes in my profile, my jacket cuff is not pressed properly. When I pointed out the error again to the clerk, she got rude and defensive showing me the notes and stating it was not her fault. I told her she was a representative of the company so it was her responsibility. Someone should have checked the order before it was delivered to the store. They are supposed to be a professional cleaners. I don’t understand why it’s so difficult to properly press a suit jacket. To top it all off, they are more expensive than their competitors. I don’t mind paying more if the service is better, but in this case it is not. I have been overcharged repeatedly, and they over promise and under deliver. There are at least 5 dry cleaners in a 3 mile radius from my house. Those cleaners will get my business from now on.

Andi is a pleasure to deal with, super professional and ALWAYS willing to go the extra mile for us, she is the reason I drive 15 miles for my dry cleaning needs. Thank you Andi!!! They are lucky to have you

I wish I had the option for ZERO stars!!!! DO NOT USE FIRST CLASS CLEANERS!!!! I dropped off linen curtains for cleaning as I didn't want to take the chance and ruin my expensive curtains myself...BIG MISTAKE!!! I should have just washed them myself. They completely ruined my curtains shrinking them 5+inches. They stated my husband signed a release saying items may shrink during service.. WRONG!! They forged his name on the receipt after I called inquiring about the curtains. I stopped in the next day to ask what could be done & The MGMT there was no help at all. Stating they couldn't do anything about it and it wasn't their fault. Also, Neither employee had a mask on while speaking with me. Goes to show you how much they actually DO NOT follow guidelines.nnPLEASE Save yourself & DO NOT use FIRST CLASS CLEANERS.

TERRIBLE! So so rude! Angy the manager couldn't be bothered to greet me when I walked in. They have no organization and I wouldn't trust my clothes there. GO ANYWHERE ELSE!

They lost my favorite wool jacket which was very high quality last May. I tried for over 6 months to make a claim, making over 20 phone calls and submitting paperwork. I finally received a check after 7 months and posting my original negative review. Am still reluctant to take fine clothing there in the future.