The Lash Lounge Redmond – Redmond Town Center

I unfortunately can not recommend the lash lounge. I think that the stylist who work there are amazing but unfortunately for my case the products/lash they use have caused a painful experience to my eyes. I did come from another salon but soon started to experience small irritation to my eyes, nothing painful or burning or even watering eyes. When I came to the lash lounge my 2nd salon EVER (despite what the owner says) I was super excited and super happy! I did have small irritation but very minor, definitely a lot less than the other salon which still wasn’t to a point where I couldn’t tolerate it. After my second fill the irritation became horrible. It wasn’t just irritation, it was painful and very stressful. I immediately contacted the lash lounge as it was happening. I stayed calm and did my best to work with the lash lounge. We agreed that we would have to do q glue removal and a new set of eye lashes with their sensitive glue. Which I had to pay for. We scheduled an appointment that was best convenient for THEM! Even after two days of me having brought to their Attention the painful experience I had still not received a phone call from a manager or the owner. They were expecting me to come in to the appointment and pay for the glue removal and the full price for a new eyelash set when it was their products it caused burning to my eyes. I decided to call them and reschedule the appointment and said I needed to talk to manager before I could come into that appointment to figure out what solution we would both agree on. I got a call back from a female worker and they said that they would only take care of the $25 for the glue removal but I was responsible for the $200 new lash set. I agreed to this because I did have a credit with them and would only put half of the cost for the lash set. We scheduled and appointment for a Friday because I work night shifts at a hospital and get home at 7am and I NEVER schedule anything on the days that I know I work. It was to my surprise that they had scheduled my appointment for a Thursday when I had made babysitter arrangements for the the Friday my appointment was supposed to have been. I ended up having to pay about a total of $180.00 for no services, for a painful experience and for them telling me a date over the phone and then scheduling me for another date. (Keep in mind, not once had the owner reached out to me) when I did demand to speak with the manager, the owner called me and was pretty rude. He laughed at me when I was expressing the amount of pain I was in and the 4min and a half that the experience was lasting for. He said that I had signed a waiver where I release them of any reliability for any damages that their products caused my eyes. And that because he was a small business I had to understand where he was coming from. At the end of the day all I wanted was to get the glue removed and for them to pay for the medical bills (what my insurance didn’t pay for) I wasn’t interested in having another set of eye lashes. I decided not to deal with people like him because according to him, he has hundreds of happy customers and I am the first one ever to have had this occur to them. I am going to be paying for all cost that this experience will cost me. And all future damages that my eyes could have.nnImportant- I did provide The owner with all of the pictures and videos that I took while I was experiencing all of this pain and irritation to a point where my eyes are just watering and getting swollen.

Kenzie is highly skilled and amazing stylist!!!nAlways nice experience and happy results!nThank youud83dude0a

I walked into Lash Lounge for a hybrid fill today and had rubbed my eyes a bit too hard and some had fallen out. Kenzie took the extra time to perfect my lashes for me again without complaint or feeling rushed. She took some of, what I would imagine, was her break or lunch hour to make sure they were perfect. I was blown away by the effort and care that she put into my lashes. I am SO appreciative of her and have made her my go-to gal!nnTo speak of the entire lounge - it is beautiful, super clean and everyone I have met is very professional and friendly!

I had my eyelashes done by Ha, and she was fantastic! They look better than they ever have and I will definitely be back.

Sara was great! She listened to what I wanted and tailored my experience precisely.