DK Hardware Supply

the tape rolls are not really 110yrd as stated.

They stocked a few things I couldn't find anywhere else. Great communication on stock levels and delivery dates. Well packaged too. Good prices, fast delivery... Will definitely shop there again.

First order arrived damaged from shipping, sent another quickly and without question.

It should’ve been a red flag when I noticed this company only had good reviews. They obviously work hard to get the negative ones removed or suppressed.nnTerrible customer service from a company who’s customer service is alleged to be in Florida’s top ten. Laughable, when it’s just a call center.nnI ordered an expensive valve for a sprinkler system and when it hadn’t arrived after two weeks I contacted them. First I used the online chat, provided my order number, and was told the part I ordered was out of stock, was also out of stock with the manufacturer, and there was no projected time frame of when it would be in stock. Pretty inconvenient, but it happens.nnAs directed in the online chat I called customer service to cancel the order. It wasn’t an easy process and the representative said she would have to contact the manufacturer directly to get authorization to cancel the order. She did and called me back about ten minutes later saying the order had been cancelled.nnFast forward a couple of days and I receive an email Confirming the cancellation, and a phone call confirming the cancellation and saying I will receive the refund within 24hrs. Perfect.nnI go elsewhere to purchase a similar item and I’m out a few more hundred dollars, but it’s ok because I’m getting my refund within 24 hrs right? WRONG.nnThe next day I do not receive a refund, I receive an email saying my order has been shipped. What? It was cancelled and I have the email to prove it.nnCall customer service again. Reach the Customer service center, obviously based in a different country, and I’m told my refund will have to wait until the shipped (cancelled) order is delivered to me and then returned by me. Problem is I’m now out another few hundred dollars that I was counting on being refunded today. The representative didn’t care. Said it was the manufacturer’s fault. Said the other representative shouldn’t have told me the order was cancelled or I’d be getting a refund within 24hrs.nnThe left hand has no idea what the right hand is doing.nnThis company is quick to take your money, but if you try to get it back you will be in for a long drawn out process. They play the blame game and offer insincere apologies but no solutions.nnDo yourself a favor, avoid this company and avoid the headache. It’s worth paying a little more for an item to avoid the problems.nnI’ll check in a few days to see if my negative review was removed.

Images of their product don't match what is being sold. They require return at buyers own expense to get a refund. Then, they said to order the correct part and indicated that images on their website doesn't exactly match the product. This is the 19MK BSC. Certainly not the same! (Brushed instead of Polished.)