Human Services Building - DSS

I have NEVER experienced such rudeness, neglect and animosity from a government funded office in Hanover in all of the 25 years I’ve lived here. Mrs. Boxley is the most rude and unprofessional person I’ve ever associated with at this office. The customer service was so insanely bad I had to take the time to write this review to publicize the mistreatment of people receiving benefits from Hanover through her. For one, she yelled me at me all throughout my interview as if she was the one expecting benefits from me. I’m confused, angry and I want justice.

Terrible. My daughter is 4 months old and JUST received her insurance because of the complete lack of care from her social worker. She didn't even start my daughter's insurance on the correct month! Writing my governor. And you should too.

I moved to Hanover County from Roanoke City in May, and in the past 4 months have not gotten ONE return call from my assigned worker. In Roanoke, all workers have their supervisors numbers listed on voicemail so you can go up in the chain of command if something like this happens.nnI call the main number with no luck on getting through.nnI just gave birth on July 26th 2018. On the 31st I was back in the ER and admitted for hypertension. Sent home on the 7th of August. On the 9th of August I was told I would need a DNC for retained placenta. I got the procedure and later than night started hemorrhaging and almost died and had to have an emergency hysterectomy and was then kept in the hospital for 2 weeks.nnUpon finally arriving home after almost a month of scary situations with my health, I receive a letter telling me my Medicaid is cancelled for failure to renew.nnI have been trying desperately to contact my worker and resolve this and figure it out, as I said with no response.nnI suffer ptsd, and am trying to physically recover from a high risk difficult pregnancy, and traumatic after effects and am getting zero support from the agency that should be helping me.

It was okay. Very different from the rest of them

Very helpful