Pep Boys

They were clear and concise with everything I needed and how much everything would be. They had a busy day being a Friday and the first of the month but I got my Dodge Charger back the next day before noon with everything done! They even put on a part I had free of charge while they were fixing it! Super friendly and very helpful! Thank you guys and thank you Alexis (sorry if I’m spelling it wrong) for calling me and updating me with everything as the process happened! You rock!

My experience at Pep Boys was very positive and helpful. The employees are very knowledgeable and friendly.

My dad would always have me go here for car work, and eventually it became my go-to place, but I have no idea what happened to their idea of customer service, but this year they have been absolutely horrible to me. I get that things happen, Covid is a thing, etc... but the lack of communication at customer's expense is not okay. Two appointments now, I was supposed to have an inspection done, and they just didn't do it... didn't tell me... and I had to call and ask why, and it was because they didn't have someone there to do it, and never told me when I was on the phone talking about coming in for one, resulting in me showing up and waiting for hours (since I am disabled and have nobody who can take me anywhere, so I cannot drop my car off, so I just had to sit there) without knowing they were not doing the job that I was told they could do. Now, I called yesterday and specifically asked if there was someone there who could actually do inspections tomorrow, and I was told that they had 5 people and if I didn't drop it off for 2 days they would have to turn me away. Seriously? 5 inspections will take 2 days of work? And you are going to punish me for not being able to drop off a car? Especially, and I did point it out on the phone, when I had already come in twice for inspections (and my car has been illegal now since February, with the first time not getting an inspection before Covid happened). Seriously, the guy on the phone was so very rude about it, and there is no valid reason to constantly make me wait under the impression work was being done, and there is definitely NO reason why someone didn't tell me before I came in that someone would not be there to do inspections the last two times... absolutely ridiculous. I am going to have to find somewhere else that actually cares about their customers and will not treat them with disrespect like this, and I am most likely going back to Rose Auto Clinic where I used to go until my dad pushed me to go to Pep Boys in the first place. Not once have I EVER been treated like this at Rose.

Very good service. Went to get my son a couple tires. Was to be about $300 but they found a bad barring and that cost another $300 and most of that was labor. They have always done right working on my vehicles so I trust them to work on my son's. The staff has always been very helpful and the store is really clean.

10/10 Recommend, They got me in super quick Kevin has great customer service and made sure I was taken care of & Mat is a great technician . I wouldn’t trust my car with anyone else