Santa Fe Car Wash

My business with Santa Fe Car Wash started with an online request for quote which was answered within 2 hours. I was quoted $230 dollars for a hand wash, interior basic touch up, 2 stage wax, and clay bar. This is for a Jeep Wrangler 4 Door. I then called about 1.5 weeks later and made an appointment.nWhen I arrived I confirmed with the valet you drop off the vehicle with that this was hand wash and I was getting what I requested. I was handed a slip which had the wrong total on it but was assured that I was getting what I wanted and it was a simple computer error which would be fixed inside. I go inside and the front desk receptionist tells me that the quote was in error and for my size vehicle and it was actually $250. Everyone makes mistakes, so I did not fight this and paid. I asked again to confirm that this was a hand wash, look up, and the vehicle as already gone through the automatic car wash. The manager comes by and expressed that he was sorry, that there was some confusion, but they do not offer hand washes below 43 degrees. I informed him the only reason I was there was for the hand wash and I had both asked, emailed, and made an appointment for a hand wash. He again expressed condolences, offered future coupons, and said he would ensure everything else would be perfect.nnAn hour later they call, I miss it, and I respond an hour after the call. I was told the manager wanted to speak with me but that he was busy and would call me in 10 minutes. 30 minutes later, I call back, still didn't speak to the manager, but was told the manager wanted to confirm what I wanted done. After that I was told it would be done in about 30 minutes.nn2 hours after that phone call, I call back asking if my vehicle was ready. They told me that they were almost done and it would be when I arrived. At arrival, I spoke with the manager wanting to know what I had actually been charged for. The manager stated that he took the time to look at my email, noticed what had went wrong, and spoke to the valet person who took my vehicle about the mistake. I expressed that I understood their policy not to offer hand washes below a certain temperature due to ice, but I simply would have rescheduled if I had known. The manager responded that since he missed my call he upgraded me to the full superior bumper to bumper package which also included interior detailing that I did not pay for, provided coupons, and personally went with me to the vehicle to inspect it. Finally, he asked me for a Google review - which I respect since this experience obviously didn't go as plan.nnAs far as the wash goes, the exterior looks pretty good but there remains some dirt on the bumper and in the wheel wells I was surprised about. I did not bring this up to the manager as honestly I just wanted to go home. The areas which were waxed looked great and many pinstripes were removed. The inside of the vehicle was so damn clean and shiny I wasn't sure I wanted to drive it and risk soiling any of it.nnWill I go back? Questionable but I respect the manager trying to make this up to me and even more so asking for an honest review.

Had may 2010 Subaru detailed with the Bumper 2 Bumper package. OMG when I arrived back to pick up the car it looked exceptionally good! Travis the technician came out and explained a few things about the job and recommendations for the future. Definitely a great customer experience and a place that I would highly recommend if you need your vehicle professionally detailed.

Stephen M. did an amazing job on my vehicle today. I initially went in for a normal car wash, and decided to get my carpets cleaned and headlights restored. Stephen M. took very good care of my SUV. The services he provided was not only thorough, professional and friendly, but quick/fast as well.nnThank you all at Santa Fe Car Wash!nnAundrea T.

This place was amazing. We are from out of town but I so wish we had one at home! Our truck was so dirty and we paid for the premium exterior wash. I asked before we picked if it could be sent through the wash a second time if it was still dirty. The guy helping us didn’t even bat an eye. He said it could go through until it was clean. He held to that and not only sent it back through the wash but redid the detailing on the tires, grill, running boards, and everything! Customer service was amazing! Even gave us coupons to come back if we’re ever in the area again!

Genuinely the nicest my car has ever looked. I appreciate that they did not rush through to move on to another car but instead they thoroughly cleaned with great detail both inside and outside. 10/10 would come here again!