Zoo Rides At Chapel Hills Mall

We can’t go to the mall without coming here! What an awesome idea! The staff is AMAZING with kids! The girl here is such an adorable, amazing woman and has the most amazing customer service I’ve ever come across. she REALLY knows how to do her job. She’s attentive, caring, patient, and handles chaos and stress so gracefully and efficiently-isn’t even phased by it! Every time we come, Zoo Rides is so busy, but she handles it like a champ! I’m AMAZED by how on-top of everything she always is, no matter what. Not to mention she’s always doing something like cleaning or fixing an animal. My kids are obsessed with her, and my husband and kids were dumbfounded when she started speaking Spanish!nShe enthuses about how amazing the owners of the business are and it’s amazing to see someone who loves their job! SO impressed.

We were out in Colorado visiting family for the holidays and took the kids to do this last weekend. They had such a great time, they wouldn’t get off! The employee’s energy was stellar! I asked for her name so I could write a review, unfortunately I forgot her name, but she hustled! Making the little ones laugh, asking what they asked Santa for for Christmas, wished a happy holidays to everyone (was mindful that not everybody celebrates Christmas, which I was really impressed by), and was making sure everybody had a good experience! She got to every customer really quickly, checked up on us, and was even nice enough to take the time to pose in a picture with my daughter and niece after the ride! Beautiful inside and out with a heart of gold! They had such a good time, what a great idea! Happy New Years y’all!

I see why this company has such good reviews! Clean, neat, sanitary. Amazing business woman, smart, personable with every single customer, beautiful, and is on top of everything. Not enough words for how much we love having zoo rides in the mall. Thank you

She’s professional and passionate! Super helpful, not just with customers, but everyone in the mall. Seems like a really lovely, smart girl. I always bring my grandkids in and they love it!

My experience with this company was LESS THAN POOR! I paid for a 10 minute ride for my Daughter and 2 of her friends... As their ride began I noticed one Animal was slower than the others; I exchanged the animal and proceeded. Seconds later another animal had slowed down. I asked to exchange it and the employee said they were all dead and would run equally slow. I asked her if I could get a ticket allowing me to come back later so all the girls could ride TOGETHER AT THE SAME PACE. She agreed. I came back later and had the girls share two animals. After a 5 minute ride the girls returned to me asking if I paid for a 5 minute ride or 10. I replied 10. I went to ask the employee why I wasn’t given the amount of time I paid for she said because it was free and a free ride is 5 minutes. I said but it wasn’t free it was a refund for the ride that was ruined an hour ago. She began arguing with me, refused to allot the proper amount of time, and after requesting for her managers name and number SEVERAL TIMES she said you can use my phone to call him. I replied No, please write it down as I am here with my daughter and her friends and do not want to address this in front of them.. FINALLY SHE read it off to me.. I said can you write it down, she very rudely told me to punch it in my phone since I am going to call him anyway.. So I dug my phone out of my bag and saved the number. I called the manager and he declined the call 3 times. It’s sad that a company would rather ruin 3 little girls’ experience than allot them the proper amount of time that was PAID FOR!