Ashton Crossing by Maronda Homes

So far the process has been great with Maronda. Vicki is great, extremely helpful and attentive to our needs. We are excited to break ground and see the finished results!

At this point, we are still at pre construction. Vicki has been wonderful to work with. She gets back to you quickly with answers to our questions and explains everthing very well. The only reason its not a 5 star is some of the options are over priced in my opinion and it gets a little pricey to move the lower level bathroom plumbing to a more sensible location. When you are starting from scratch you should be able to locate the bathroom where you want it. The option alone is $850 and to move it from there standard location is another $500. That's a lot of money for 3 drains.nnUpdate 2/8/2021nnOverall we are pleased with the house. Some concerns are with electrical and cabinet finish. When they initially installed the breaker box, they placed it in the roughed in bathroom which is a no no. If you make any serious changes to the standard plan pay attention because some of their subs are clueless. The other major complaint is cabinet finish. We paid for a 3rd upgrade and the fit and finish is something Ray Charles and Stevie Wonder would reject. Absolutely unacceptable. Lets see how Maronda handles it moving forward. We also have an issue with our driveway being chipped before we moved in.nnUpdate 2/13/2021nnAfter emailing my complaint to the proper channel I recieved a call the same day and Chris was here the next to work at solving my issues. He was very professional and supported my complaints and issued a service claim to get the items fixed. This kind of customer service made me happy we built with Maronda. This is the 4th house we have built and our other builds can't compare. Looking forward to see how the repairs go but kuddos to Chris and his quick response to getting my house fixed.

After moving into our home one year ago we found some issues as expected. When we were first building with them their communication was excellent and we were very pleased and thought that they had changed the way they conducted business after all the negative responses they’ve received in the past. After closing we quickly found out that’s where they stop caring about their customers. We brought up an issue to them about our island countertop in February of 2019, there were multiple emails sent through the MONTHS, finally in July they set up a replacement and once installed found out it was the wrong counter top. They came back out two more times that week and finally had the correct countertop, as of writing this on 9/30/19 they still have not come back out to fix the trim that was ripped off to replace this counter top (attached is pictures of the replaced countertop). In August we had a sewer line back up, we called the company that are contracted with to come and look at the issue and the plumber said that the main line was not properly installed, we sent this information to Maronda. Their response was “we disagree with (company)”. They also said that their own plumber reviewed and disagreed with the company they contract with to fix their problems! So I invited their plumber to come and look at it himself and have not heard from them for two weeks! Our one year inspection found some issues that needed remedied and we are waiting for over a month for those to be resolved. Our home is beautiful, Maronda’s customer service is beyond sub-par. We wish we would never built with them. Don’t make our same mistake.

Very nice community in Asheville, Ohio. Family members own 2 homes here and love them! A very pleasant new home community in a lovely rural setting

Beautiful home nice area a bit country in nice community setting