Pelham Plaza Laundramat

LOVE IT!!! this laundromat is the best in the area hands down! The drop off service has a 24 hour turn around and they wash and fold my clothes better than anyone, I could not believe how clean my clothes came back to me, they looked brand new again! Whatever they do here is magic. HIGHLY RECOMMEND, extremely satisfied!

People are not wearing masks and there's no enforcement of masks or social distancing.

WOW!!! This laundromat is absolutely outstanding!!! It’s is the cleanest place I have stepped foot in so far. The machines are all brand new and easy to use. The attendant is so sweet and helpful! I also love the location of this laundromat. It is next to a nail salon and deli so I can get food and do my nails whilenI wait for my laundry. I am so excited I’ve finally found a reliable and clean place and there is an option for a drop-off service. Social distancing is also very prevalent in the laundromat and everyone is wearing masks!

I’ve been coming here for the last 5 years. Never have I experienced the kind of disrespect their staff member subjected me to tonight. Online, their hours state that they were closed for the evening(7pm) I called to inquire if this was true because I was at the supermarket down the street and it was now 7:01. VerbatimnEmployee picks up phone immediately and says “hello”nMe : “Hi, are you closed?!”nEmployee: *hangs up phone without uttering a word*nI proceeded to call back 3 times, there was no answer. I called the deli next door just to verify that they were indeed still open. They were able to provide me with that information, no they were not closed. They also stated that the laundromat attendant would not do such a thing. Well she did.l and she confirmed it herself. I walked in and in a calm tone ( I know most people expect you to be upset after such an encounter) stated, “Hi, I am the one that was calling and you hung up on me, I’m sorry but the hours listed online say you were closed...” Before I could continue, their employee proceeded to reply to me in the most hostile manner she could muster with her Arms flailing and her voice raised. I will relay what I could make out. She stated “yes I hang up, I’m very busy *intelligible* whatever it say is what it is.” I was taken aback to say the least ; I just walked away and talked to myself and now here I am writing this review. Had I initially came in and attacked her or acted in the manner that she did when questioned, you would see me on the news because again I have never been this disrespected as a paying customer. I loved the laundromat (why I gave it 2 stars) but do not think I will be returning. I shouldn’t have to go somewhere and feel uncomfortable or as if I am bothering their employees by asking a simple question in regards to the HOURS OF THEIR BUSINESS ! I do not aspire to make anyone lose their job but this was unacceptable! I could have been anybody calling, even the owner themselves !

We've been trying this one lately, the machines looks nice and the place is pretty clean