Map
Detailed Information
- Place Types Plumber
- Address 17 Boyer Ave, Malone, NY 12953, USA
- Coordinate 44.8514726,-74.2768958
- Website http://upstatehp.com/
- Rating 3.9
- Compound Code VP2F+H6 Malone, NY, USA
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Reviews
Michelle had someone at my rental within an hour of my call. Tom was there a minimal amount of time and made an assessment and repaired our plumbing issue at minimal cost. Greatly appreciated their service...
On time and fixed the issue quickly.
Our existing boiler was red tagged by the competition, and I called Upstate for an estimate. Juan came Tuesday morning, we agreed that afternoon due to his estimate being significantly lower than anyone else. Wednesday morning at 8:30 I had 2 guys here who tore out the old boiler, replaced everything for the entire heat and domestic hot water system, and by 8PM Thursday night we had a top of the line new boiler, all new lines, they erected a wall to hang everything on, got us warm and happy, and then went home. Their technician Fred told me that he wasn't leaving until we had heat and hot water in all 4 zones, and he kept his word. Old boiler was removed for free, and all cleanup was done by noon on Friday. I cannot say enough good things about this company, or the dedicated, honest, professional workers they employ. Had a small problem with domestic hot water issues, called Juan, he sent Fred up here for free, Fred diagnosed the problem, fixed it, and I have an unlimited supply of domestic hot water now, and forever. What a pleasure these people are to deal with. Unfortunately I may need to change this review. I will post more tomorrow. Found out I had a bad unit from the factory, Juan sent Fred up the next day and he installed a brand new unit free of charge and I have not had a problem since.
Every Spring I have my furnace and air conditioning serviced. When I received the the bill in the mail, I was floored. The way it was explained to me, there is a flat rate for furnace cleaning and a flat rate for air conditioner cleaning. In other words, if the technician spends 5 minutes on your air conditioner, you pay $149.00. The same applies to the furnace. These guys are getting paid better than the attorneys I work for. I received a bill for $279.67!!!!! There was a grand total of $10.00 in parts (filter & nozzle). I thought I would check with other businesses to see how these prices compare with others. The furnace cleaning was pretty much the same. However, there was a $100.00 difference in the air conditioning servicing!!! Needless to say, that was all i needed to hear. I have been screwed for the last time. My suggestion is, check other vendors in your area. No-one should have to pay that kind of money when the furnace and air conditioning is serviced annually. Would not recommend.
Horrible experience with the owner. Staff is friendly and helpful. Beware of owner.
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