Villa Nail Salon & Spa

Do not I repeat do NOT go here if you want a nail design. I like their services and have gone here for three years now and in those three years every time I ask for a design it is a complete failure. Tonight was the last straw. Before they started with my hands I showed them a picture of the nail design I wanted. They said okay. Not only did she finish everything and forgot I had for a design but then was about to start doing a design I didn't ask for. I stopped her and went to pay. The man who was there (who saw the picture earlier and knew I asked for a design) asked if I liked it and I said no. He then made an excuse about how they don't have the design stones I wanted: which they never told me and I know for a fact they do I have seen their nail technicians and receptionist have the design and then told me I needed a special liquid dip to do my design which I would have paid for no problem. The only people who get nail designs that are good quality are the nail technicians themselves. It's absolutely ridiculous. If you want any nail designs GO SOMEWHERE ELSE!!!! I'm going to repeat it DO NOT GO HERE IF YOU WANT A NAIL DESIGN!!!!

The first time, I sat for over an hour waiting on a pedicure/manicure, I had an appointment by the way, then was expected to tip at the end.. Yea ok, second time I came I made an appointment after walking in & being told there would be an hour wait, no big deal, I come back an hour later for my appointment, just to sit for another 30 minutes waiting to be told no one can provide a service for me because I have acrylic overlay on my nail & it would “be a long wait”... an hour before close? I told the receptionist what exactly I was getting when I made the appointment so why wasn’t that known? I am never coming here again, a waste of time & money.

I’ve been coming to this establishment for years. Some employees here are wonderful, some not. I’m ok with that. After a couple of years it started feeling like a factory. You’re not really appreciated or valued as a customer by no means. I had made an appointment a week in advance. I have 2 kids in remote learning Mon-Frid and 1 toddler in therapy 3x a week, I am exhausted. So getting my nails done is a small little luxury of mine. When I get there the owner tells me that the nail tech I requested was sick and my appointment was cancelled and goes to work with her own client. I just stand there with shock. The receptionist asks if she can help me, she repeats the same thing the owner said. I told her no one called me in advance to tell me about the cancellation. She responded that they don’t keep personal numbers. That is completely understandable. So I say, “That’s it?” She stares at me and says yea. I stand there for a minute. No one offers me another nail tech, or to come another day when the nail tech i requested is in. They just wanted me to leave. So I did. I’ll never come here again. By far... THEE WORST experience I’ve ever had. WORST CUSTOMER SERVICE EVER. They treat you like nothing. Even though you’ve been a loyal customer going to them for years paying hundreds and hundreds of dollars. No more. If i could give zero stars I would.

Don’t waste your time. I went to get my mani and pedi before my vacation and I regret it I’ve never regret getting my nails done but at this place I did. First, they charge extra 10 to cut your cuticles lol what kind of service then they pressure you to get a more expensive pedicure. I got like 5 little diamonds on one nail and I told the guy that if they will stay on. Next day I called because 4 of them were gone and they did not want to put them on I would have to pay again. Don’t waste your time ladies.

This really is a shame because I used to love this place. I brought so many friends and family members here. But lately the workers have been so unprofessional and rude it’s insane. I came in to get a nail fixed that broke one day after getting my set. There was no one in the lobby waiting and clearly there were workers available because there were a bunch sitting at chairs on their phones. The lady at the front desk told me there was a two hour wait right after she rolled her eyes at me when I walked in. my last three or four visits she has also been nothing but rude to me from the second I walked in. Frankly, the only reason I kept going back is because I was always pleased with my nails. But I will not be giving this business my money anymore. It’s a shame because they’re losing a monthly customer and I will also be telling everyone that I brought to Villa to never go back.