LAN's Nail & Spa

This place is great! Excellent service and they're perfectionist. They longest lasting no chip I've ever had.

I’ll start by saying, I’m huge in customer service because I’ve worked at a certified Nissan dealership since 2013. I’ve watched what a money-motivated person will do to someone who comes in asking for help. They can be very dismissive after they get the sale. It’s not about the money for me, I have that. It’s the way you treat people. My nail shop is closed today (Sunday), and I say that to say I’m trying to be as unbiased as possible. Not comparing.nMy point is, my girlfriend brought me here for Mother’s Day. It’s not a bad location as far as initial walk in. My problem came in when i was told that a regular pedicure would be $50 with non-chip. It’s overpriced, and no big deal as I said money, not an issue. They soaked my old nail polish off which was only left on 3 of my toenails not 10, and told me there’s an extra charge for that BUT only if I get the $27 one called “The Classic”. However, If I pay for the $45 no chip they’ll waive the fee. Then one of my nails was shorter than the other, so she asked if I wanted a tip. I say yes. The lady next to her says “extra $5”.... O...K... so all good.nIn my opinion, No one should have to pay $50+ to get their feet painted, but to each his own. As a big customer service advocate, I clearly read and share reviews. So as I’m sitting here I start seeing review after review (with pictures) about how if you go back in and show them something that needs fixed, they charge you for it, even if it’s their error. Some even said they charged them the full $55+ again. BooooooooonnMy nail tech was great, I think she goes by Summer. She was trying to accommodate. It was the tech next to her. I’m assuming she’s the manager or “owner in disguise because I observed every tech going to her to confirm things. She was VERY DISMISSIVE. My nail tech asked this manager about the charge for the nail tip, and she said “yes extra”.nnI then asked that same woman, what if I just get the scrub, and the take off for my polish, how much would that be? (because I was just going to go to my spot tomorrow for $35 with non-chip included).nnShe looks at me, and with a clear attitude now and said, “$32”.nSo to soak three toenails off, and scrub the bottom which had already been done at this time, she told me I’d have to basically pay for the whole Classic. .. that was it for me. So, I’m sitting here now for an hour and ten minutes, and Summer is almost finished.nAgain, Summer was great! But a Business is only as good as the person in charge of decision-making. Summer is the reason for two stars instead of one. Summer will STILL receive a tip from me, because this wasn’t about the money. It’s about the principal. No empathy whatsoever, and I absolutely know that whoever left those other reviews about their issue being dismissed and getting charged all over again just to fix it, were truthful in their statements. Everyone have a blessed day! I know I wrote a boom but that’s how long I’ve been sitting here. ud83eudd37ud83cudffd‍♀ufe0fnnYou have to care about your customers concerns like Summer was. It starts at the top guys.

I jus went Saturday morning to get a no chip and is pelling off!

very polite and talented staff, i love going :)

I don’t like the way they did my nails i do Dipping everyday They Fall they didn’t make it hard ud83dude14.