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Home United States Alabama Madison County Water Department

Madison County Water Department

266 Shields Rd # B, Huntsville, AL 35811, USA
Map
Detailed Information
Openning hours
  • Monday 7:00 AM – 3:30 PM
  • Tuesday 7:00 AM – 3:30 PM
  • Wednesday 7:00 AM – 3:30 PM
  • Thursday 7:00 AM – 3:30 PM
  • Friday 7:00 AM – 3:30 PM
  • Saturday Closed
  • Sunday Closed
Reviews
Ben C (03/10/2021)
Had a major leak at the meter. We had a positive experience with the call we made to them to let them know about it. Not knowing who's side it was on due to the depth of the water. She sent a work order through, and explained that if it's on my end. They will work on it for a nominal fee which was fair, and not anywhere near as expensive as expected. The crew was really friendly, and explained the whole process. Once done we had a new meter with leak detection, and is linked with thier network. Unfortunately, it's on my side. Now they can see if it's from the main, or output side of the meter no matter how small the leak.
Big John (01/21/2021)
I just got off the phone with Madison County Water customer service. The lady was very friendly and professional. I had a leak that had used more water than we normally use. While our leak was not large enough to meet the requirements to adjust our bill the lady was still extremely helpful. I have not had to call them since our home was built over 12yrs ago and she took the time to give me a snap shot of how the system works and what they can do for me. The bottom line is that while she could not help me this time, she was very pleasant to deal with. I wish that I had gotten her name but I missed it.
patrick lane (10/02/2020)
Quick response to leaks. Friendly communications.
Jennie Moody (10/28/2017)
10/27/2017... 10:10 pm. No water at all here on Stephens Road in Hazel Green. This happens to many times.
Carrie Davis (10/24/2018)
Horrible communication and customer service.
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