McKinley Dry Cleaners

Do not take your clothes to McKinley’s Dry Cleaning.nnI had taken a dress there to be shortened, and came back two weeks later. “That’ll be $99.09.”nI thought surely it was a typo, but the person who was helping me (who apparently doesn’t work there very often) called the boss and relayed the following (none of which had been communicated to me): 1. They’d sent out my dress to another service, as it was an alteration they couldn’t handle; 2. The professional there had to undo several panels; and 3. Chiffon requires a special machine.nnI can understand all of these being special conditions, however, I would expect this information to be communicated before the day of pickup. I don’t appreciate being surprised by an alteration bill that equals the cost of the dress itself.nnThe person behind the counter was very apologetic, and talked to his boss again about a possible discount or store credit, but the response was a flat “No,” even though “he acknowledges that it’s his fault for not contacting you.”nnI consider this to be taking advantage of the customer. I can’t imagine the typical client anticipates a simple tailoring request to cost $100. The fault lay with McKinley’s owner, and though he seemed more than ready to take the blame, he still stuck me with the bill.nnI will avoid McKinley’s from now on, and I advise you to do the same.