Holiday Inn Express & Suites Knoxville West - Papermill Dr

Overall, our stay was acceptable. However, there were a couple of issues I would like to note for future travellers. Our room was facing the highway. It was very noisy and we could not sleep. Very likely the rooms that face the other side are less noisy. We were travelling for an athletic event for our child. We were counting on having breakfast at the hotel. I called the hotel the day before our arrival asked how it would be served and what would be provided. I was told there would be boxes with suasages, eggs and a muffin. I double checked with staff upon arrival that there would be breakfast. We did not leave enough time to go for breakfast anywhere else in the morning. When we went for breakfast in the morning I thought it was a joke. Just juice and cheap packaged muffins. You could make some hot oatmeal too which few kids would eat. It was frustrating not because they did not have much but mostly because I was told there would be and we made our plans accordingly.

The people there are WONDERFUL and that is what makes the difference. I cannot say enough good things about the PEOPLE!!nMy husband passed away while we were staying there, at UT Medical Center, and they are still calling to check on our familyud83dude4f♥ufe0fnWhat more can one sayud83dude4fud83dudc9e

Stopped here for just a night.nLooks great from the outside. Lobby was nice, but second floor was a a bit run down. Walls unpainted, and the elevator down button wasn't even in the wall.nBed was not comfortable. I can usually sleep anywhere, but did not sleep well.nStaff was nice but didn't give the discount she said she would. And didn't have the time to argue in the morning. Had to get on the road.

Was there for one night but the room was clean and great. Had everything we needed. They have shampoo and conditioner including body wash in the shower.

When I come to Knoxville this is always the BEST hotel in town. They are friendly and polite and very welcoming. Location is great close to downtown but yet far enough from the rush... They're breakfast is fresh, hot and ready in the early morning with plenty of variety to help start your day. Management is visible and on duty when I came in after business hours with a welcoming smile on her face. This place is definitely worth the $$$.