Locke Supply Co

Stephanie in Electrical treated me like an actual customer despite me not even being an electrician. That's kinda rare at Locke... Service at this store is great and I will certainly be back.

Terrible customer service. They sold me heat tape and a kit to connect it and tape doesn’t fit the kit. I called and they said bring it back and we will exchange it. I drive back on icy and snow covered roads almost getting stuck only to be told they don’t have the correct heat cable in stock. I was told you can rig the one you have an make it work. After 2 trips out in the ice and snow and $182 later it still doesn’t work. Terrible service and a complete waste of time!!

Been coming here for years and they always have exactly what I need.

The plumbing side is not the most customer service oriented. Also they charged me $43 for a capacitor that is $17, elsewhere today. 8-1-2020.nI just grabbed it, these people needed their AC.

Called the store as a courtesy because we were not aware they closed at noon on Saturdays. We were en route and not far away. The associate who answered the phone was polite, but the manager who was working on 02/22/2020 was extremely rude. I could hear him complaining about us in the background.nnI get that it was late, but we knew *exactly* what we needed and wouldn't be long. We needed a certain toilet because ours broke. We arrived at the store just a few minutes to close, was in the parking lot and decided not to go in. It wasn't worth it to be treated that way. So we took our business somewhere else. Way to go, manager.ud83dudc4d