Monarch Cleaners

Worst service EVER! Do NOT use the SPRING LAKE location. I recently moved from Ramsey street area to Spring Lake. I purchased a Patrol Cap with the requested rank of CPT but received SFC. The mistake was made by the Ramsey street location, upon taking it back the next day, Seamstress wasn't available and I was asked to go to another monarch, no problem. However, I went to the Spring Lake location and return the brand new hat with the wrong rank. I dealt with a middle age white female, that did not give me her name. The Spring Lake rep called their Ramsey to verify the story and purchase. All was verified. I did have the brand new hat for a couple of months, wasn't in a rush to drive 30mins to Ramsey for a $4 correction, plus due to Covid I'm not in uniform. Either way, the rep stated since it had been over a week, I needed to PAY FOR THEIR MISTAKE! To add insult, when I attempt to repay for their mistake she states she wants me to come back the next day...Despite me watching her change two other ppl rank on the spot!!! Ppl that came to the store after me. Terrible service! I'm sitting here in complete disbelief! Then she proceed to ask me if I needed now, I told her not at this moment but I refuse to waste another day or minute attempting to pay and correct this companies mistake. She states a just a worker that doesn't fix mistakes of their other locations, despite verifying their mistake! If she was going to do nothing, she should have not bother calling the other store! A worker that makes false accusation and fails to READ! She's was extremely unprofessional! My last visit. She need customer service development. They need to get rid of her, she will run customers away with her smug and rude attitude, she treats blacks like liars and thief’s; despite acknowledging wrong! Made very condescending comments. That “you all want things for free” and that “you could be a liar” again despite her verifying her companies mistake! Unprofessional and insulting! My husband and I will never do business with monarch as long as she’s there! This may be just a isolated incident and a reflection on just her character but she represents their business and morals.

I had to get some gear up to standard and called them on the phone. They quoted a fair prices and their hours are very convenient. They went above what they had promised and delivered on time. I strongly recommend my friends and co-workers to take their business there.

The best shop in the Fort Bragg area! The best service, friendly people, and always ready to help.

The staff was polite and helped get my uniform dry cleaned quickly.

Good service!