SERVPRO of University Place/Lakewood West

Uninvited individuals were found to have broken in and to be living in our Travel Trailer, and preparing to steal everything inside. Our Insurance agreed to have it cleaned and all things contaminated, disposed of. ServPro Tacoma dispatched two wonderful ladies that were meticulous and extremely thorough in cleaning our Trailer. As well, the ladies inventoried and provided detailed lists of all items that were disposed.nIn grueling heat, they did not waiver. They were dedicated to making sure they cleaned from top to bottom, each and all surfaces inside the trailer.nMy wife and I inspected the final product and cannot be happier with the result. We now feel comfortable about camping again for short or longer periods of time in our unit. Giant kudos to the ladies and a large Thank You.nThe day after they cleaned the unit, two of the nicest young men arrived and cleaned the carpet. They went above and beyond in a confined space, to assure they cleaned the carpet area as best as it could be. Like new! Thank You, Gentlemen

After our Hot Water Heated leaked, we contacted Servpro immediately and they came out within hours to our N Tacoma home to advise us on next steps and assist with the damage. The team was responsive, polite and profession. We could not believe the dedication they had to the job and even came out to our house numerous times to ensure the work was complete . I would 100% recommend to any of my friends.

We had expensive damage to most of our flooring and some of our walls due to a long term hot water leak under the house. Servpro came to the rescue. They were courteous and respectful as we were living here much of the time they were working. Jason and Leonard were responsive to all of our questions and concerns about the work that need to be done. We are renters so they were responding to both our family's questions as well as the owner of the house. They were also knowledgeable and informed us of what to expect as the process proceeded. We have young children so they were respectful with their language and conduct and kept the environment as safe as possible for our family. We were thankful when their work was completed, yet grateful we had Servpro here to do it.

Can't recommend this company more! Nick B. did a fantastic job. Very helpful, clean, quick, and very experienced. Hopefully won't need ServPro again, but they will be the first ones I call if I ever have a problem in the future.

They've gone through our things when we've repeatedly told them not to, they opened soap IN A BOX THAT WAS SEALED, TOOK IT OUT, and was generally really careless with our things, you have lost customers, Servpro. Improve your service because we are NOT recommending you to anyone who asks for services like these. You've also claimed that items that were salvageable were non-salvageable. You've lost many of our things, and we believe they were stolen by YOUR people, Servpro. My family is sorry we even chose you.