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Town Center Hardware, ACE
Town Center Hardware, ACE
Town Center Hardware, ACE
Town Center Hardware, ACE
Town Center Hardware, ACE
Town Center Hardware, ACE
Town Center Hardware, ACE
Town Center Hardware, ACE
Town Center Hardware, ACE
Town Center Hardware, ACE
Reviews
Anastasia Hightower (11/30/2020)
For Thanksgiving I had a great idea to get a Traeger grill to cook my turkey. It was off season for grill buying (Not my best timing for ideas) I had called and Renee the manager took my call. She answered all my questions and was able to find the grill I was looking for. She ordered it 5 minutes past the cut off to make the truck and be there the day before Thanksgiving. Well, she came through!! First thing Wednesday morning she called me and shared the good news. Way to go above and beyond. The funny thing is 2 weeks prior I was a little early meeting a friend in the shopping center for coffee and Ace looked like it had some cute things inside, I was not in the market for anything at hardware store , but I went in because the store was very inviting. I walked around the store and was very impressed with the layout and the things they offered for sale. It is much more than just a hardware store! The customer service was top notch! I don’t live terribly close, but I will certainly be back for future needs. Thanks Renee! Keep up the good work!
Jenna (11/17/2020)
This ACE is the best!!! The staff are always so helpful and knowledgable. I can call and find out if they have products or sometimes drop in just to see what treasures they have recently put on the shelves.
Megan Moreno (06/25/2020)
I have been to this location countless times in the last few months for a variety of items: plants, kitchen gadgets, bathroom supplies, and painting materials! I cannot thank Renee enough for all of her help with the paint mixing. I came in with a paint chip to be matched and she exceeded all of my expectations for the match!! It blended perfectly and the quality was excellent. I can't wait til my next trip there. Thank you so much, Renee and Town Center Hardware! :)
Kevin Dunlap (10/11/2020)
Great hardware store. Has everything you need and you don't get lost in store, like to big box stores.
Scott Adams (06/20/2020)
Update: The Owner responded quickly and fixed the issue. Unlike stores like Home Depot, they are not able to keep credit card charge history to credit back without a receipt. But they did allow me to replace without the receipt. Will keep Ace receipts for several weeks for future purchases like this. Also signed up for their Ace Rewards program, as that allows for returns.nnWe have bought probably $100 of products each month from this local hardware store since there were new owners a few years ago. The help has always been friendly and cooperative. But an experience today will probably stop me from shopping there again due to poor customer service. A couple weeks ago I bout a 100' flexible garden hose there. A had purchased a similar hose from there last year. I took it out of the packaging and used it for the very first time this week-end. It had a leak in the new hose that kept spraying me and getting me we as it was near the end by the spray nozzle. I immediately put it back into the packaging to return to the store to replace with one that should not be defective. But I was told that without the receipt from a few weeks ago (that I did not keep) they would not replace it with a new hose. Even with the credit card I had used to purchase. Now, even Home Depot takes returns without the receipt as they can look up the purchase using the credit card. Stores like Costco and REI also take these returns without question. It seems that they are questioning my honesty. I guess I will just stop my local loyalty to this local owner and buy online the products I got there before or go to Home Depot. I tell my neighbors as well about this experience. Maybe the owner will wake up and do better customer service.
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