Cabins By the Caves

We have stayed in 3 of their cabins so far. All have been great! Feels cozy, all the kitchens have any dish, utensil you could need, all were very clean and private.

Cabins by the caves has very unprofessional owner who can not have a normal adult conversation with someone. I received my invoice upon booking our cabin, I deducted that amount from my bank account, I checked my bank account few days later and noticed the charge from the cabin was significantly higher than my receipt indicated. I called the office to ask what happened. The lady I first spoke with explained it’s the $300 security deposit. Yes I was aware they charge $300 security deposit but no where in the booking process did it state that it was being taken once I booked. My receipt even stated $0 deposit! My understanding is a security deposit shouldn’t even be charged to me till the day I check in, and it should be a pending charge not an automatic charge that has already cleared my bank and it’s still over a week till our stay at this cabin. So yes I’m very upset, had I not checked my bank account when I did I would have over drawn my account after sending out all my bills for the month. I asked for the owner to call me, I wanted to explain that when you don’t disclose the real amount on the receipt at check out that in fact to me is shady business and not acceptable. But from the moment the owner said hello she was very rude and she kept cutting me off wouldn’t even let me speak, she was yelling and wouldn’t calm down. She then hung up on me. I didn’t even get to explain why I’m upset, upset that they aren’t disclosing the real amount they are taking from customers. For someone that owns a business she has NO customer service at all. I tired to call her back she never answered her phone. I called the office back to ask if I could just cancel my reservation because I don’t want to support a business owner who has NO respect for their customers and their concerns. The lady I spoke with said “your reservation is already cancelled” so once the owner hung up on me she cancelled my reservation without my consent or even communicating that to me. I never once said I wanted to cancel, I wanted an explanation on why my receipt says one thing but they charged me another. But instead she cancels her customers reservations. To me that is SHADY business, and I want to warn others not to do business with her!!!!nnWe were so excited for this cabin we booked for my sons birthday, he was so excited and now tonight I had to break it to him that some mean lady took it upon her self to cancel our cabin and we now have to plan something else with less than a week till his birthday!nn*EDIT* Reply to owner - that is not how our conversation went, but you can continue to spread lies to try and make yourself look better. You never let me explain to you why I was upset at the charges, simply because my receipt didn’t indicate that the $300 deposit would be taken out that date, my receipt shows $0 deposit. You were very rude and nasty and hung up on me without hearing me out! After reading more reviews turns out this is a pattern with you, being rude to your customers when they try to address anything with you in general! Glad to have been cancelled now!

We stayed at Hidden Gem and we loved it! It was beautiful, clean, and had extra supplies like coffee filters and lighter fluid for the grill in case we needed them which was a nice touch.

The Rising Ridge cabin is absolutely beautiful. My family stayed there and enjoyed all the amenities. However, upon arriving the upstairs door was off the hinges. But, we were called like a week later after being told we would receive our entire $300 security deposit back. The call consisted of us being told the upstairs bedroom door was broken and a kit had to be purchased. I explained the situation in length about the door being broke upon arrival, television upstairs not working, and a blood stain on a pillow in the Master Bedroom. Nevertheless, 160 dollars was deducted from my security deposit. This is going on 3 weeks and I am being told by the manager that they are still working on seeing if the door was replaced or a kit was installed. If the later I would receive some on that 160 back. 3 weeks in!!!!!!!????!!!! I am now content with not having that money back. But, I would recommend please look elsewhere because the simplest of tasks can not be trusted to be facilitated by this establishment. You can not trust what they say, which is a shame, but a reality. One would have to wonder if they are just keeping security deposits at this particular Rising Ridge Cabin. Simply put, extremely dissatisfied with cabin by the caves staff and their willingness to promptly investigate an issue, and follow through on commitments given to its customers. I would rate zero if that was an option.

This was the first time we have ever taken any sort of family vacation. Our kids are 6 and 7 and we just always believed in not taking vacations until they can remember them. We decided to try a place an hour from home and chose Bearadise Ridge as our first family vacation. The cabin itself was AMAZING! This was the best experience anyone with little kids could ask for. There was so much to do in the cabin and 2 little trails on the property! Our kids really enjoyed themselves and so did we! This cabin is my dream home for sure and we will be back on a yearly basis, if not more often! Cant wait to try a couple other cabins offered through Cabins by the Caves! The cabin was beautifully decorated and VERY clean! It felt like a home away from home. My kids will remember this past weekend forever and that is priceless in our opinion!