SERVPRO of East Ft. Worth

Service Technicians came out promptly and resolved all issues. I was kept up to date through out the process. Great Service!

Great company to use for water/fire restoration and mold remediation!! Hands down the best in DFW

Do not trust them with you property. In October my insurance company hired this company to come to my house following a storm to secure my house and begin the water extraction process. During the storm a large tree fell through my house and my husband and his associate immediately made the best temporary patch to many holes in the roof in the rain and hail while we waited for Servpro to arrive. They arrived quickly and started setting fans. They made no offers to help with any debris removal (tree in my house, insulation etc) so I continued to do all the cleaning. They decided they weren't ready to climb on the roof yet and the the tarp my husband had wadded in holes would be sufficient for the time being. Eventually a few days later they took some scrap wood and nailed it over the damaged tarps. A few days later it stormed again and water came POURING through the holes again. I had asked every day if they thought the job they had done to secure my roof was sufficient to hold back rain and they said it would be. They then did not go back into the attic to remove the wet insulation and a few days after they collect all their equipment my living room ceiling is now sagging and having to be fully replaced. We had to pack up and move out of our home the day after Thanksgiving because of how much more damage was done because they FAILED to secure my roof. Even though I asked several of them, several times if they thought it needed to be addressed. I finally had a roofer come by and in 20 minutes he made water tight repairs that weren't large ugly tarps and scrap wood on my roof. These guys do not know what they are doing and should not be trusted. Of course they still want full payment for a job poorly done and worse, one that caused more damage than it prevented.nSo the new manager tells me last week he knew they were doing a bad job when he was out here checking on things and that someone should have told me from the beginning (or maybe any of the half dozen times I asked) that they do not secure property. It would've have been very easy for me to have someone else out there to do this job but they told me, many times, they had it handled.

I'm the Operations Manager for Servpro of East Fort Worth, this is a family owned and operated company that has been around since 2003. We strive every day to provide the best in customer service, workmanship, response and overall satisfaction. We understand that no one is perfect and no one will ever be perfect, but we can always strive for perfection even though we may fall short. In our many years of business, it would be a lie to say that there has never been a conflict or a time that we fell short of achieving customer satisfaction.....but in the end we always did our part to resolve the situation or take appropriate direction in making things right. We have never been a company that has tried to take advantage of customers or rip customers off......however we have been in situations as a business that we have been taken advantage of from certain customers. At the end of the day, we are a small business not a large corporation.....we fight every day to provide for our families and for our employees ensuring they will still have a place to work each day. I have no reason to lie, I have no reason to make shift the truth in order to make us look better. Our reputation stands by our long standing relationships and continued ones that we build with trust and customer service. Anyone trying to state otherwise was most likely trying to take advantage of a situation and manipulate the truth to their advantage.nIn response to the negative comments that have been left about our company......nnTiffany Sim- She is not a customer of our company, and has been contacted by our attorney to refrain from any further slander to our company.nnBobby Torres- Again, not a customer of ours just someone commenting about a comment that is most likely tied to an individual on one of these posts or someone who doesn't have anything else to do with their time.nnQualam Edwards- He is an ex employee who was given numerous chances with our company. Tried to personally help multiple times with money and relocation to other franchises due to conflicts with employees. Always felt he was a good man and had a lot of potential, but always blamed everyone else for his problems. He was eventually terminated for actions of his own.nnIn all, we will always own up to our mistakes and take responsibility for own actions. But we will always defend our company when others try to take advantage of it.

Quick to first response at home. Resolved issues with out problems and kept up to date information as progress went.