SERVPRO of E. Vancouver / Clark Co.

I had ground water come up in my crawl space and was very concerned that mold would develop. Melinda gave me some great advice and pointers of what to look for and how to treat the area to avoid mold. They are good, honest people and I highly recommend them.

Leaking toilet. Guy came out and i asked him to go into the crawl space to check if it leaked down there. He did and said there is no issue under the house. I decided to fix things myself and went under the house cause sewer smell still existed. The plumbing pipe was broken in two places directly under the toilet and there was a mass amount of sewage everywhere in the crawl space! I called a different comoany to clean it up cause clearly servpro doesnt know what the hell they are doing!

Paul and his crew are absolutely amazing. Great communication, knowledgeable and friendly. The whole process from tear out to dry was made quick and painless!

Despite planning and preventive maintenance, things occur out of your control. In the past year we experience three separate/unrelated events which required immediate mitigation. On all three events Tim and his team at ServPro saved our bacon, making the experiences far less stressful for my staff and our Residents. During our most recent event Tim answered his phone and was out to our building, along with his assistant, within an hour to begin assessing our situation. Within 2 hours Tim had a mitigation crew working on clean-up. Given the nature and extent of the event we were realistic that it could take into the following afternoon to get the place back to operating condition. However, Tim's crew was somehow able to get the place back up and ready before the end of the business day. They were incredibly thorough. In addition, his crew was exceptionally friendly and great to work with throughout their time onsite. When the invoice arrived I felt the price was very fair---especially considering the quality of work and response time. Two of the events involved insurance claims, which Tim and his team at ServPro managed directly, saving us time and stress.nIf you're a business owner, or any kind of property owner, I strongly recommend reaching out to this ServPro office and setting things up in advance, just to be safe. You will be glad you did. I cannot recommend these folks enough.

Paul and his crew do an excellent job. My husband and I highly recommend them. They are honest, hardworking, caring people who communicate and listen. We would use their services again in a heartbeat.