New Town Cleaners

Looking for wedding dress reviews? Well they threw my wedding dress in the garbage.nnI brought my wedding dress to the dry cleaner 3.5 months ago. I was very attached to it sentimentally, and it was a very expensive dress! I had told Steve (the owner) that the lace was glued on when i dropped it off.nnTwo months after I dropped it off I wondered why it was taking so long to get cleaned, I was afraid he might have ruined it. I called him to see how it was going. I told him I dropped off my dress a few months ago and was wondering if it was almost finished. He replied, “It’s almost done, I’m still working on it, I’ll finish soon, bye” and hung up, without letting me get one more word in. Sure enough, a few weeks later, he calls me and tells me my dress is ruined and I can come pick it up. Most of the glued on lace came off in the dry cleaning solution and there was glue all over the dress. Thankfully his insurance company covered all of our expenses, including the alterations. I had it in my mind that I would get back my ruined dress and bring it into an alteration shop and have them fix it with the insurance money we got. I also told Steve on multiple occasions that we planned to pick it up.nnI kept trying to get my dress back from him, but Steve wouldn’t let us take the dress until he got a hold of the manufacturer. The tag read it could be dry cleaned so it was thought it could be their fault. He was trying to get money from them so it wouldn’t affect his insurance premium. We got in touch with the manufacturer and they told us as soon as it leaves the store they aren’t liable for anything that happens to the dress.nnWe asked if we could pick up the insurance check along with my dress. Steve texted us back, these were his exact words - “I am sorry that I threw it away. If you give me your address, I will have my accounting to mail you the balance check”nnHe threw my wedding dress in the trash. Even though we told him multiple times we wanted it back (we have text messages proving this). I still cannot understand why he thought it was okay to throw it away. There was an email from the insurance company which said it technically belongs to Liberty Mutual, but since we wanted it back for sentimental reasons that would be fine. Even so, he threw it away.nnI feel he had no right to do that. Now we are unable to fix it or get back what was left of it.nnIf I could give zero stars I would. He’s caused me so much emotional distress. Save yourself the trouble, just go somewhere else

Used them for years. Never a problem. Clothes always clean and neat.

The dry cleaned a shirt with large pen marks. Obviously washed with pen in pocket and then charged me. When i returned and comment i was told some people don’t mind that and will wear it anyway. My husband isn’t one of those! The shirt is ruined and the owner just shrugged it off didn’t offer free shirt cleaning or anything. I dry clean 20+ shirts every month you’d think he would want to keep my business.

I love these guys! They have gone above and beyond for me! They have stayed open late, they have had last minutes done same day! Always with a smile and friendly every time!

Efficient and clean-appearing.