Sears Appliance Repair

Could not get my story of what was wrong for insurance or warranty sales constantly pressure. If that's what prepare help is ,mission accomplished.

In the past, this has been an excellent program. With just one service call per year, the Sears Home Protection plan on my stove and dishwasher paid for itself. And to top it off, when the parts for my old dishwasher were no longer available, Sears gave me a credit to purchase a new one with comparable features to my old one. This also includes delivery, installation, and haul away of the old appliance. I am very happy with this.nHowever, getting a timely repair NOW is nigh impossible. The technician (who was very good) set up a follow up repair to replace the wired in light in my oven. The date came and went with me waiting all day (8am to 5pm window) and no repair technician. I wonder if I will every have a light in that oven.nFYI: I have been without a working refrigerator in my kitchen since July 6, 2020 (today is Jan. 25, 2021). After the service department CANCELLED my work order to get me a new fridge to replace the one that cannot be fixed, I started the entire process over. Then the wait for the new fridge was 2 MONTHS. Got a call the other day, now it will be LATE APRIL before they can get it to me. After 2 major food holidays (Thanksgiving and Christmas) without, I am used to their mistreatment. If only the people who push the paper were as good and the technicians who come to the house.nI really miss the good old days.

I purchased the Sears Protection Agreement and have found that Sears will do anything to avoid honoring the details of this contract. They will send a technician, who is always helpful during their hours all, but has very little power if your appliance is a lemon or deemed in repairable. I’ve had the same problem for nearly one year and my only solution to to continually make new appointments for service calls wasting the time of the technicians. I have called and representatives have said bluntly “I can’t help you” and have on occasion intentionally disconnected in the middle of the call. It’s no wonder Sears is still facing financial problems with this horrid level of customer service.

I was completely astonished when the technician completely dismantlednour TV down to bare metal, installed the required parts, and in less than 45 minutes, with great skill, the unit was restored, working as a new unit. Thank you for the technician.nDo I have a compliant? Yes, the almost 5 weeks wait time it took from the time of asking for service until the unit was restored. Thank goodness we had another TV to use.

The technician was very agreeable and worked efficiently to complete the job. I initially thought my ice maker wasn't working but did not give it enough time. It is now working fine.