Sears Home & Life

I’ve been there 3 times in the past two weeks, each time, there was no one in the front to help. I waited for 20 minutes the first time. Second time we waited 10 minutes to return an item then they didn’t know how to return an item that was bought online, that took 30 minutes. I already ordered another item that my daughter went to pick up for me this evening and somehow they cannot find it, my daughter said the woman kept rolling her eyes at her also.My daughter was not the only person there, her and another woman waited about 13 minutes to be greeted and waited on, my daughter and this woman Sparked up conversation while they waited, the woman told my daughter she hates coming to this particular Sears because waiting on someone to help you is always long, not because they are helping others but no one ever knows anyone is there because they were laying on the beds one day laughing and talking and others they were all in the back! Apparently this is an issue because we are not the only ones to have dealt with it.

Rebecca was great and very helpful

My family has a long history of successful and satisfied shopping at Sears. Unfortunately, Sears Home Store does not measure up to the quality, service, and/or customer service that was a staple of America’s Sears franchise. I recently purchased a washer ($900+ total cost) from the store and was not satisfied with the features or performance of this item. I went into to the store for exchange and arrangements to return the washer. My salesperson was an awesome guy who initiated my request; the process of exchange via telephone (Philippines customer reps) started after 11am thru 2pm. I chose a new washer and the telephone rep would not honor the in store price despite any advertised promotion. Needless to say this was disappointing and further solidified my dissatisfaction with Sears Home Store. I opted for full refund and will never shop or promote anyone shopping at these stores. The overall in store experience was great, the out of store service pitiful and very very poor! The lack of customer support and quality service via mandatory telephone and/or online chat is the worst I have every encountered!

This store, just made life great for me again, for getting the tools I seek!!

Great place to get my tools