Reliable Rooter

Reliable Rooter has excellent staff! The guys ran into some complications with our homes' system. But, they managed to get the job done. Vince seemed to have been placed under quite a bit of pressure during the job, however, kept his cool and maintained a good attitude and expert professionalism. I greatly admired his work ethics and customer service. He will be the reason why next time we call Reliable Rooter for our plumbing needs. Thanks again, Vince!

The guys were friendly, but what should have been a routine snaking of a drain turned into a very expensive operation. Basically, the snake had gotten stuck at a sharp corner and it could not be retrieved through normal measures.nnThey ended up having to come back the next day, dig up the yard to access another point in the sewer, and attack it from there. They came in with an entire crew of people, used a listening technique to find where the sewer was (the city schematics were incorrect), and installed an access point to make it easier in the future.nnSome bad things: it may have been avoidable if the original guy had used a newer, stiffer cable with the appropriately sized blade. This is from feedback delivered by a more senior member to the original rooter. One of the techs snagged an extension cable that matched theirs, which was totally understandable, but it hasn't been returned as they said it would be. During the dig out, one of the crew members stepped on and busted an underground sprinkler. He attempted to fix it, but it ended up disconnecting and spraying water everywhere. I only happened to watch the whole thing because I was working from home and occasionally checking in on the progress.nnOverall, if there hadn't been any hiccups, I'm sure I would have been thrilled with their results. Everything was nicely done and the whole team was friendly. It's difficult to give 4 or 5 stars though when what should have been simple turned into a much more expensive procedure. The more senior member did return the next day with a jet system to really clear out the pipes, which was an appreciated nice touch.

I have used Reliable Rooter several times for my plumbing needs and they have been outstanding every time. Their customer service is top notch and they truly care about the customer. They were on time every time and took the time to explain things to me so that I understood. I can’t say enough good things about Reliable Rooter. If you are needing a plumber I say look no more, these guys will take care of you.

This was BY FAR the BEST experience I have ever had with a plumbing company. They were extremely fast, professional, and knew exactly what needed to be done to fix our problem. The technician, Dannie, went out of his way to make sure that we got taken care of! Will definitely do business with again and again!

By far the worst service in history! I was charged $212 dollars for a 10 minute mickey mouse fix that didn't fix the issue and then I was charged $412 to correct the initial issue! In total I paid $624 for NOTHING!! WOW!! I should've just tighten the pipes myself! Amazing, the thieves that call themselves handy people.