Azhar's Oriental Rugs

Great experience! I had a rug cleaned at this store and it looks wonderful! Everyone is as pleasant and as helpful as can be, thank you very much. I 100% recommend Azhar's!

Great service, great cleaning of our oriental carpet and very competitive price!nDelivery team was exceptional!

Very timely pick up and delivery. Rug looks good after cleaning. Phone contact and workers very polite and easy to work with. ( Had to ask them to hold cleaned rug for a day since I had workmen and dust in the house). One suggestion - if you use them and need to have furniture moved let them know you need two workmen. Had 2 on pick up, 1 on delivery.

I initially had some issues but after some time and patience and coordinating we got everything worked out and all is good. I didn't wish to delete my original post because it was my experience, as it was very frustrating to deal with Jose was good with working with me to resolve any issues I had and was very understanding and attentive. He fixed the problems and I have my rug back clean and nice. The delivery was delayed but only by an hour or so. Not terrible. Thank you.nnMy original post:Terrible service and communication. My rugs were picked up on 11-25-2020 and I was promised it would take about 10days to clean and drop off. I called after a couple weeks and was told that they would be calling me to schedule a delivery. I never heard back. I called again and was promised again a call to arrange delivery and the reason why the rugs were delayed was because they had to reclean the smaller rug because of pet pee.nThat didn't make sense because that rug was in a closed off room and was the only rug that my pets had zero access to. Also there were no pet stains on the hardwood floor under that rug. So I knew that the story didn't make sense. Moving on I did not receive the call on the expected date as promised. I called again and I was told by Jose that he called me and left a message the week prior. That was not true I never received a call or message. I work on call in the hospital for the last 20yrs. I would know if i got a missed call. I called a third time wanting to know where are my rugs arr and if they were actually cleaned. They set up a delivery for weds. They didn't show up at the expected time frame so i called and was told they are 25mins away an hour later they show up. And four rugs are delivered. My most expensive antique Persian Kashan rug is rolled out on the floor and fills the air with a strong mildew smell. I also notice specks of what looks like detergent stuck in the rug all over the rug. I tell the delivery guys and he said to call the company. They left. I opened all doors and windows and plugged in a industrial strength fan to try to rid the carpet and the room of the smell. I called about an hour later and expressed my complaints about the rug. No refund on the damage they won't even take back the cleaning charge that ruined my rug. It smells and there is detergent still trapped all in the rug. What a nightmare. After paying $1,850 to have four rugs cleaned I'm pretty upset with the outcome needless to say. So for any future victims I wanted to report these actions and recommend to anyone considering this company for service to stay away or deal with aggravation and get screwed out of hundreds or thousands of dollars.

What a great experience for an otherwise unpleasant chore: Having my rug cleaned. I discovered Azhar's Rug Cleaning Service by accident while surfing for a business that cleans fine rugs. Azhar's was helpful on the phone, explained that the drop off/pick up service was included in the price of the rug cleaning. Easy and couldn't have been more convenient! I am in Naples and Jose' got in touch with their driver who was on his way back to Miami from Tampa and they picked up my rug that very afternoon! Five days later my lovely (and looking like new!) wool rug was returned and laid down for me by a most helpful delivery team. I was so impressed with the service that I sent them back to Miami with another rug to be cleaned. Thank you!