Dunstan Plumbing

Excellent service and quality products. Dustin was our plumber and he was pleasant and very efficient. Was respectful of our property and towards us. Would definitely hire Dunstan again for any of our plumbing needs.

We just bought a house and needed to have the water heater replaced. I called Dunstan plumbing and they had a tech with a new water heater at my house in 4 hours. Our tech Donald was amazing. He was friendly and professional and extremely knowledgeable. And if great customer service wasnt enough they were almost $1000 less than the quote we got from another plumber. Our family found our new go to plumber.

I just want to talk about my nightmare of an experience with Dunstan plumbing. Our toilet and bathtub started overflowing Wednesday night. I called my prop manager who said he would send someone out a Thursday. Perfect. Field tech arrives, Phillip, who is phenomenal and definitely super customer service friendly. Phillip gets up on my roof and snakes it with the metal thing for about an hour and a half. Phillip comes inside and informs me it wasn’t hair or anything but tree roots, he said I have a temporary fix but that they would have to come back with a camera and whatever else they needed to finish the job. OK- no problem. Phillip fixed it so we could use the toilet, but we couldn’t use shower/ dishwasher or the washer. We also needed our toilet re set to the ground he said he would be back to fix as well. They couldn’t come Friday- ok again because they need to order parts. They call and schedule to come Monday- I take off work- nobody shows up. I called twice and they said they would be coming then I called a third time and they said they’d reschedule till Tuesday... ok..my husband will have to take off early to meet you. Getting angry now because we are without shower still.. they show up the next day.. to re set the toilet only.. the tech says he has no work order for the camera or roots but just to address the toilet.. so now I am mad.. it’s been a week without a shower In our home mynHusband asks how long it will take to clear roots he says a whole day. I call my property manager bc I really have no idea what is going on at this point. My shower is NOT DRAINING whatsoever I try it every day.nThen Wednesday morning I get a phone call- I work on my phone so I get a lot of crazy calls I pick up “hello this is Ally” a man says “WHAT IS WRONG WITH YOUR PLUMBING???” I think it’s a co worker or something I said.. “ excuse me who is this” a man replied “ Dunston plumbing I am calling to see what is going on I ALREADY CLEARED YOUR DRAINS OF ROOTS”nI said No the field tech needed materials to come- he cuts me off and said HE ALREADY DID IT. They are done I DO NOT KNOW WHY YOU ARE WALKING ON PINS AND NEEDLES WITH YOUR PLUMBING!” I said it wasn’t finished the tech never came to do that just to re set the toilet,, I have cameras all over my house NOBODY had been by except when I was there. The man wouldn’t let me speak, wouldn’t listen. I just started crying because I just want a shower.. like that is all. This man was so incredibly rude I put him on speaker and my co worker was just as shocked as I was. I hang up because I just can’t deal with it so I call my prop manager and the man who didn’t even say his name but I assume it’s the owner basically said I’m crazy it’s been fixed and I’m being dramatic..nThursday Morning! Phillip shows up 840 AM as I am getting ready to leave to snake my tub... I say PERFECT I actually wanted to ask you did you or did you not clear the roots from my drains he assures me NOBODY HAS DONE ANYTHING ABOUT MY ROOTS he has no idea what the man was talking about and he said my shower and stuff will be overflowing again soon but he has no work order to come back.nDefeated at this point I just bought vinegar and baking soda to clear out my hair and bought my own root killer because I don’t want to deal with these people ever again. I work for a general contractor as well and will make sure everyone hears my review. They do not communicate, they are rude to woman and they have no idea what is actually going on. Do not walk away run away from this headache!

My valve stem in my guest bathroom shower broke and water was pouring out. Within hours my entire house could have flooded. I spoke with John (the owner) and explained the situation. He had two of his team members over to my house within about 30-45 mins. They were perplexed themselves over how bad it got so fast, but being the professionals that they are were able to not only stop the leak but fix the problem entirely! Not to mention they did it in less than half hour. Although this company has been around for years I have never used them. Now I know why they've been around for so long. Fast, courteous and professional service! Highly recommend!nNathannMt Dora Florida

As a business owner the time for any repairs is so limited. Called Monday morning they gave me a precise time of 1-3 for arrival and they were spot on. The service was done before the end of the time of arrival could have been. Ryland was polite, professional and worked non-stop till the job was done. Cost was very in range for the quality. I will definitely call them again for professional or at home pluming needs. Cathy Burn