Griggs Ace Hardware in Kennewick

Felt completely uncomfortable I’ve shopped here for Christmas lights all season long I made one return and was treated completely rude they had more of a problem the way I wrapped and returned my item instead of my receipt I had no plastic material to wrap back to there liking so they started scolding me in front of my children an family of how he didn’t like it they looked up my receipt and they were surprised the cashier an man I’ve spoke to the same cashier all month off course I bought it! While my family was getting the money put on the card I went to pick out different lights I figured I would just make another purchase to show I had done nothing wrong I realize the old man was waiting at the end of the isle watching me and my children at that point I decide to not make another purchase because I was clearly no longer welcomed there.

I went the other day and had this older lady check me out. I’m not sure if she’s related to owner or what but I’ve never seen bad customer service before. This was the first time I’d had shopped here because I was in a hurry. Won’t be returning again. I feel if you have rude people cashiering it only makes your company look bad.

Great store if only we had more griggs and ace good ol hardware stores with knowledgeable employees and things you won't find at the big box stores

I avoid coming here as much as possible. The older lady that works here is so rude. I was hoping she would be gone for the day but nope she was here. Won’t be ordering anything anymore. We must treat others with respect and kindness if not stay home. We have too much going on in society to not share kindness.

Fast friendly service and it's never too packed which is a priority to myself.