Lynn Haven Ace Hardware

Very helpful staff. Good selection of items at a competitive price. I'll shop here of other Big Box stores any day.

On 3/5/20 I ordered an item to pick up in the store. By the time it arrived, I was unable to go pick it up. I called the store and said I wasn’t going to be able to pick it up and they said it was no problem, that after a week it would be returned and I would be refunded. Well, I believed them and didn’t think much more of it until I went to re-order the bee trap that I needed. Now they claim that the order was picked up. Despite the fact that they never sent me an email saying the order was picked up or completed or anything like that. It was not picked up by me. The online customer service people say that they only keep records for 30 days after the purchase, however according to their records this item was marked as picked up more than 30 days after the purchase. So that should not have been possible. I guess they figured after it had sat there that long without it being questioned that they were free to keep it. It wasn’t a ton of money, only 20 bucks, but it is a reason why people shop at Amazon. Because that wouldn’t have happened there. I know I won’t be shopping here again.nnEdit. I can’t figure out how to reply to Ace Hardware‘s response below, but yeah. Yeah, I’m talking about something that happened a year ago. Doesn’t change the fact that it happened. It’s been a crazy year, and frankly I’ve had other things on my mind than chasing down Ace hardware for a $20 refund that should’ve required no action whatsoever on my part.

Hard to make a decisive rating on a place like Ace Hardware because you think they're all the same.nnThe one in Lynn Haven is not, from T-Mac on the floor who knows everything in the world about everything in there, to Lisa and the girls behind the counter it's just like going to visit family when you're going to buy a hammer LOL.nnNot to take anything away from the rest of the team, those are just the two that I interact with the most.

Perfect place to find random nuts,bolts,screws,washers etc.staff very friendly and helpful definitely suggest trying here first rather than larger chain that's impossible to get individual service due to high volumes of customers and huge stores that take forever to locate the specific product u looking for..

You may pay just a little more but the people are helpful and it is much quicker to get in and out of than the big guys. Super time saver.