Avis Car Rental

No surprises. Avis gave us exactly what we asked for, on time, clean and ready to go. All at a great price. When we arrived in Vail, CO, the roads were dry and no snow. The Toyota Camry seemed like a good choice. The agent tried to get usnnto upgrade to an SUV. By the end of the week there was a foot of fresh snow! We should have listened!

I lost my car keys and the agency had no duplicate, so I need to get my car towed by calling Avis Road Assistance. I WAIT for 7H (from 12 pm to 7 pm) AT THE CAR AND NOBODY SHOWED UP! I asked for a uber to go back home and they were not even able to place the order for that when I could do and I then did it on my own. I called the service all the time long and every time they told me this would be the last time, and you will be receiving the towing soon. It happens at least 20 times, they were keeping asking for the same info. I don't recommend Avis to anybody and I am going to make a claim for the awful service received.

Even though cars were available, I was forced to wait more than one hour. The clerk stated that they there short of cars. However, since I was at a small airport, I could actually see all of the rental cars in the lot. For one hour, only one car left the lot. And, the car that I was ultimately assigned was there the entire time.

I'm looking for a clean car friendly service definitely filled up with gas

the manager is an absolutely B I T C H she hung up the phone on me when I was trying to explain something about the reservation. a 200 dollar rental ended up costing me 400 dollars because of her. would never use there services again. I believe she manages both budget and Avis. the absolute worst customer experience of my life