3D Green Plumbing

I have been trying to get a water heater burner replaced for over 3 months. Working with the manufacturer, they kept giving me companies that did not service my area, took a message and never called back, wanted to charge me destination fees, or flat out did not have the parts, and did not sound like they wanted the job. Since I was able to re-light my burner when it went out I was more patient, but I knew it was on borrowed time. After calling companies, sporadically over a 3 month period, my burner went out again and wouldn't light. So, I called back another one of the companies that previously didn't have time and they referred me to 3D Green Plumbing for the warranty work. They told me, the company always has the parts available. Bear in mind, there are a lot of recalls for this area. My whole subdivision got this defective water heater. I was able to get an appointment. Yes, it took a bit of back and forth, but also understanding of their busy schedule, but they were very courteous and polite and they understood my frustration. When the tech came over, they could not have been more polite. I was not home, so I remotely opened the garage for them to do their work, and my wife came home soon thereafter. She said they were extremely professional and polite. They also were kind enough to bring in a heavy package (a dresser) into the garage for her. Even with that, they had the control module and burner replaced within 30 minutes. I know the scheduling and response can be better, but overall, they are very courteous, professional and experienced. I will definitely use this company again.

I had called because my water heater stopped working. They told me that a plumber would call within 24 hours to schedule service. After 24 hours had passed I called again and they told me that they’re busy and they will leave a message for the plumber and notify them it’s urgent. It’s now been another 24 hours and I have been having to use my neighbors shower. I would go with another company; unfortunately this is the only company that my water heater company referred me to for the recall of my water heater.nnUpdate: has now been 5 days with no hot water and when I call the only response I get is a plumber will call me when available.

After a previous issue with my water heater, 3D green plumbing’s owner came out and made it right, thank you so much, for making sure that as a customer I was completely satisfied with the work!!!!

Excellent plumbing company. Darnell is my go to plumber. I have hired them many times, and I am never disappointed. From installing water heaters, repairing water heaters, and most recently solving a rental's backed up sewer back up problem.

Just want to THANK 3D for coming out and getting my water heater up and running in no time, very professional, and knowledgeable of thier work....very little down time and the wife can take a shower and not miss a beat...lol