Action Mechanical Inc

Friendly, prompt and knowledgeable. The man who came out (I think his name is Tim) noticed an odd set up in our laundry and probably saved us THOUSANDS in potential damage by quickly rectifying the issue as well as the original reason for a call.

These guys are fantastic! I have been with them since we moved to Rapid in January and the house had a frozen pipe that broke! They came out super fast and fixed it in a reasonable time. It was a weekend, but they were very good about keeping the costs down. I have never had any problems with them at all! They always call before coming and will always call if they are running late. I love these guys!

Had a piece of custom sheet metal fabricated. Perfect fit and finish. Great people with excellent pride in their products. Love this place.

I’ve used Action Mechanical for plumbing and heating issues over the years. Each time they are friendly, professional, quick, and clean. Also, their repairs seem reasonably priced. I called earlier this afternoon with a clogged kitchen sink, and Eric and Donovan came out later today and made quick, efficient work of the job. AM also called before they arrived, telling me what time I could expect them. I’ve got their magnet on the fridge and will be calling them again when the unexpected pops up.

Long yet honest review: A mechanic was sent to us to diagnose our water heater as it was not working properly and the mechanic said it needed to replaced. The insurance company requested a detailed diagnoses why the water heater needed to be replaced and the Action Mechanical failed to provide a detail reason why and kept telling us that it just needed to be replaced. We tried to get in touch with the mechanic that was sent to the house but we were always forwarded to Kelly who had not been to the house to actually look at the system and had no idea what was wrong and why the water heater needed to be replaced. Action mechanical offered that they would like to come to the house to evaluate again but demanded ANOTHER charge for doing what should have been done the first time. After several calls we decided to work with another mechanical company in town who were very cooperative and helped the insurance company better understand the problem with the heating system and how to resolve it in a timely manner.nnAfter a week we received a bill from Action Mechanical who charged for coming out and checking the water heater after hours. After discussing this with Kelly from Action he said the bill needn't be paid as they had not provided the proper diagnosis yet they sent ANOTHER bill for the same reason and demanded that we pay it despite not doing their job properly and threatened that it will be sent to collections office and Kelly stated he was not willing to listen or argue regarding this as the bill was sent per policy. Very unfair and unprofessional. All we requested was that they do their job as I believe this be the utmost priority in their work policy.