Linworth Lumber Company

Fabulous service great people will never go anywhere else for that kind of stuff no chance on the big box

Linworth Lumber had the last 7 boards we needed to finally finish our nightmare process of building my dad's deck. $50 delivery but they said they'd deliver the next day. They never showed and bu the time we were home to see they hadn't delivered, they were 10 minutes from closing. For the weekend. My husband took off Saturday to finish the deck, so we tried to call 5 minutes before close, but they wouldn't answer. I saw they have a FB page and messaged them on there, hoping they'd respond that way since it was their error, not like a new inquiry or question that could be googled to find the answer. I was encouraged when I saw they saw the messages, that they were sorting out what happened and would respond. They never did. Read all 4 messages, very soon after sending them, and never had the decency to respond. So, my husband called off Monday and we called first thing Monday morning. Turns out they delivered it to the wrong address. Right street, but to an address that wasn't even close that the numbers could've been transposed or anything. My 70-year-old dad, recovering from cancer, found the house to which they'd been delivered and called them back. They said they'd be there in half an hour. They weren't. They did come, though, with the wood finally. They also read and didn't respond to my request for a refund of their $50 delivery fee they completely botched and cost my husband two days off work since they weren't even professional enough to respond to what was obviously a valid concern from a [new] customer.

It was over the top, very friendly and helpful

This is the first review I’ve ever written. Ever. And it’s because I really can’t say I’ve had a better experience purchasing a high-ticket item than I did with Linworth Lumber. Great employees make all the difference.nnAfter months of looking for a new front door and sidelights I realized we’d need to go custom for what I wanted. We had several contractors over, all claiming different issues about sizing, leaving us uncertain and distrustful. When I finally contacted Linworth Lumber I had great hope after speaking with Jim Timlin that this was the right place. Finally, after almost 9 months of looking, the door was finally purchased, ordered and installed! However, when the door arrived I immediately realized the frame I thought I was getting was not the frame I got. When I called Linworth and spoke to Donna Dyll, she quickly put me at ease and said she and the General Manager, David Moore, would be over to check the issue. Within a few days they were here and unhesitatingly ordered us a new frame. When it arrived at the store, because it needed to be stained and we were now in autumn, we would have to wait for warmer weather. All through the winter, Donna called me every few weeks to let us know they were just waiting for us to say the word until they could come. I’ve rarely had a company check on me rather than me doing the calling and checking. Donna, David, and Tom Schaller did everything they could to let us know that getting the frame switched out was as important to them as it was to us. They went beyond what now passes as courteous and mindful. They were simply great!

Great place to deliver. Dave and the other gentlemen that unloaded me are awesome