Brian's WOW Plumbing

Trusted professional services are hard to find in the 45154 zip. I'm happy that we found Brian's WOW Plumbing. We have used them twice to fix plumbing issues in our aging home (built in 1935!). Gary and his crew do great work, are great at explaining the problem to the customer, and are very professional and courteous. I would highly recommend Brian's WOW Plumbing.

We have hired Brian's WOW twice for plumbing repairs in our home. They have done quality work both times! Ruth , Gary and his crew are extremely polite and considerate. We trust them and recommend them with out hesitation.

Call Roto-rooter if you have a clog. Call a reliable contractor for installation, pipe or sewer repair. This company is overpriced, did not fix the issue and almost immediately began with pressure sales tactics trying to coerce me into replacing the entire plumbing infrastructure. Why would I choose to hire a company a second time when they didn't complete the job the first time? Even the office assistant has been trained to pressure sell the customers.

Very professional, explains step by step and the cost, no surprises with this company, Highly recommend

This company is completely unprofessional and disrespectful. They can’t complete a job. Go anywhere else but here. We called and had WOW plumbing show up to give us an estimate on fixing a tub that was not draining at a rental property. While they were at the rental property they left the door open the entire time they were there in below freezing weather. The plumbing issue they were looking at was completely inside the house. The tenant also said they knocked things off counters and did not pick them up and talked over the tenant and was condescending while there. Eventually they canceled the scheduled service call, the day of, after being late, when it was scheduled over a week in advance and refused to do any work because a tenant requested to us that they not leave the door to the house open in freezing weather.nnOn their estimate visit WOW plumbing said the issue was a single elbow that needed replaced. To replace this single elbow in plumbing line would be somewhere between $300-$600. The price seemed very high to us for replacing one elbow, but the tenants bath tub was not draining and it needed fixed, so we told them we’d like to schedule the repair. They were also informed about complaints the tenant had about leaving the door open. We’ve had other companies there for maintenance with our good tenant here and never had a problem.nnWow plumbing said it would be over a week before they could get to it and they would talk to their employees. We scheduled the day for them to come and make the repair. On the day they are scheduled to make the repair, which they said would be the morning, they contacted us at noon and said the WOW workers said it must have been the other maintenance man who was there looking at the plumbing that day and not them. We had already clarified with the tenant and said no, it was WOW plumbing and the request is to just please close the door after entering and exiting, not a big deal.nnWOW plumbing then began telling us if it was their house they’d close the door themselves, that the person who complained is silly. I said this seems like a reasonable request, just close the door when entering or exiting. They said ok. They then called back and said that they weren’t coming over and they were refusing to do the work since the tenant had complained about leaving the door open. They again said the tenant should close the door. I explained, after they kept cutting me off and interrupting me many times that there is a tight hallway by dryer, which is where they are working and the door is on the other side, which is blocked off by the workers. There’s no reason they can’t go there to do the job. Rather than being professional and doing the job, they got their feelings hurt that someone would say it’s not ok to leave a door open in below freezing temperatures for hours at a time which the tenant had to run the furnace for hours and hours to finally get the temps turn back up. A child is taught better than to do that. WOW plumbing never had any complaints against my tenant there, the tenant acted normal and just voiced the concern to me afterwards.nnSo after waiting well over a week with a tub that wouldn’t drain WOW plumbing refused to come for the job scheduled because someone requested to close the outside door in below freezing temperatures. My tenant is stuck without working plumbing, and an increased bill for having to run the heat for hours after WOW came. We had already contacted other plumbers who can’t do the job. We explained this to WOW. WOW did not even have a customer or someone at the residence which is being difficult to them, even then they should be able to be professional and do a job. They canceled an appointment because their feelings were hurt and they didn’t want to face a tenant who requested please close the door. They kept demanding multiple times as well that they would receive full payment immediately the minute their work was done, we told them that’s fine, although seemed suspicious. Total waste of time. They are inconsiderate and unprofessional in our experience.