Subway

We ordered online and picked our sandwiches they were very kind until we returned a couple minutes later. My sisters sandwich had onions on it when she is allergic to and she had already told them that it was her fault, but she couldn’t eat it. So she asked them to remake her sandwich, to which one of the workers said that they would remake it. So we went in to tell her what we wanted on the sandwich and the other worker told us we would have to pay for the sandwich. But my sister did not want to have to buy a third sandwich knowing she couldn’t eat the first one. The workers insisted they she pay for the new sandwich until someone else stepped in ( I assume that it was the manager) and told them to make the sandwich free of charge, and apologized to us.

Ah yes, locking the door three minutes before close, as customers approach. Classic F tier service at its finest. As someone who also works in food/retail I can 100% understand getting crotchedy at someone coming in after close and tapping on the windows, but closing the door on someone before the restaurant is closed is a no-no. Sad, the sandwiches here are pretty good, too.

The new girl (hispanic) was so nice and charming!. First time to actually see a nice worker there ud83dude12

If i call in or use the app seems like my order is usally wrong better if you order in person.

I've worked in retail for awhile.... I understand people coming in 4-5mins before close, but to shut the door in your customers face and make eye contact with them while they turn off the lights. I'm honestly really upset but I still love the sandwiches.