Copper Cottage

Will always be using Copper Cottage for our AC/Heat/Plumbing needs. They have been so helpful getting us in when our furnice was needing to be replaced. I appreciate Joel and his team so so much!

Knowledgeable, experienced, friendly. Only place I will call now. Best in Sioux Falls!

Copper Cottage was hired to install the bathtub drain for my sister’s renovation in her basement. I’ve been doing most of the other work for her but we agreed a “professional” should handle the plumbing. Everything looked okay and even passed inspection. We had some trouble with the mortar bed when setting the tub so it was decided we would need to pull the tub completely out. Once I disconnect the plumbing from the tub it fell over, I’m no plumber but I don’t think it should have fell over like that. Initially I thought we may have broken it when setting and leveling but when I started feeling around for the other side of the break I couldn’t feel anything. Put my phone under there and started looking for where it broke off from. There was no hole or T connection for the pipe to fit. They had connected it to the tub but did not connect the other end to the sewage drain. They left it to drain straight into the foundation. I could not believe that a “professional” would make such a mistake instead it was pretty clear they just left it thinking no one would notice for a very long time. The weeping system would surely drain off the waste water fast enough to be unnoticeable. When we contacted them we were told the manager was unavailable and transferred to voicemail. Copper Cottage can fix it, refund the costs and do whatever to try and “make it right” but it still doesn’t change the fact one of their team did this.nnPlumbers and electrician’s work is something you will rarely see in your home. It’s assumed that they have done their job correctly and everything will be good because a “professional” performed the work. When the professionals are doing this level of work and charging premium rates then who can we trust?

Always prompt, and the tech who came to fix the AC had it up and running in no time. That's why I call Copper Cottage when something goes bad with the HVAC system.

Wow. I called this morning with a furnace issue. They were here within 6 hours of my phone call and have the issue fixed within 20 minutes of being in my home. The technician was friendly and knowledgeable and showed me how to prevent the issue in the future. I recommend copper cottage to anyone needing assistance with with their heating or cooling equipment. Extremely low invoice for the work that was done and education provided. We will not be working with any other company after the prompt, professional, and cost effective and work that was completed.