Brookhollow Apartments

I have lived at this apartment complex for about 3 years now and it has been a wonderful experience. The newly updated apartments are very lovely and the price is really reasonable. When it is time to renew the lease, the month rent only increases by enough to keep up with the market, usually $20 dollars or so. Besides the electricity, the utilities are shared throughout the complex and because of that they are quite low.nnManagement is very helpful and will work to solve any issues or concerns that are brought to their attention. Ms Karen, the manager, is very pleasant and will take the time to explain details of a situation for better understanding, and Ms Ryyan is the best leasing officer the office has had yet. She is very attentive and will go out of her way to assist.nnThe maintenance team, Mr. Roman and Mr. Walter, is so responsive and courteous. Depending on the time an online ticket is submitted, they respond either that same day or early the next day. There is a 24 hour emergency line that is really helpful and the team is there within an hour or two.nnOne down side is that there are only a few apartments that have washer and dryer hookups; the rest must rely on the two laundry rooms on the property to wash clothes. The washer and dryers that are supplied are on the smaller side and they do require quarters, which is understandable for maintenance/ rental costs but it is an inconvenience.

I have LOVED living here. I have been here for two years (this October) and hope to be able to live here for at least another year. We love the Management! Karen has always been able to help me with my apartment; from getting Pest Control here (very quickly) to being patient and understanding when I had questions (which she answered all of them). She has been great to me AND my other family members (who also live in other apartment units). Ryan has also been super nice to us, and we love seeing her and Karen; whenever we are able to. My son is also Autistic, so they make sure that future tenants that live beneath us, are informed that my son can be noisy; JUST so that we would never have to worry about having neighbors who would call and complain about us, and made sure that whoever moved into the apartments below us were nice people! We love our downstairs neighbors! Thank you Karen, for being amazing! Very professional and very easy to talk to!

This was an amazing apartment complex and the office staff is amazing! Ryyan B. Has been an amazing help and has amazing customer service, along with the maintenance crew!! Thankful for the opportunity to be apart of this community!

Upon calling about leasing question I spoke with Ms. Ryyan about my opinion. She was very informative on the appointments and also let me know if I had any more questions after our call to please call anytime. She was very sweet. Great customer service

When I first moved to Brookhollow apartment I was having trouble with the roof leaking and when I reported to Ryyan she acted fast and offered to move me. I really appreciate it. These apartments are beautiful and well kept and maintained. Both Ryyan and Karen are amazing people that care.