Brynwood Apartments

I’m a current resident that has been here for about a year and half. I’m extremely displeased with the treatment and urgency of the management and their team.I understand none of us were prepared for the snowstorm. However it has been over a month and a week, and my washer and sheet rock wall in the balcony area are still out of commission. I have made multiple attempts to get updates but all I get is “they are working on it this week”. An email was sent out a little over a week ago, stating that the team they had on site to work on the repairs will be more than likely concluding around 3/26/21. Two days ago I received another email stating my work order was completed for my washer and wall. When my wife went home nothing was done at all. When I call to find out what happened, why I received a notification that my work order marked done but really not completed. I got the run around from the manager Myra. And still no washer working in my unit. I also mentioned to her that there is a leak that has been going on in front of building four by the pavilion area. This has been spewing water for the last four weeks. Kids playing out there now have to watch for the big puddle of water that is almost reaching the playground. Yesterday I received a package delivery. The note that it was delivered to the office was left on my mail box. Today my wife went to pick up the package from the office and was told that it was not there. I tracked it with the delivery company and they assured me it was delivered to the office. I called the office back and spoke with Tyler, another staff member of this office. He let me know my matter was not of importance at this time and he didn’t had the time to check for a package since he had other stuff to do, or else his boss would get on him. He also stated he will look for the package in an hour and half. I told him that was not a good answer to say to your residents that you don’t have time and my issue wasn’t important. He replied with absolutely no care and repeated he will look for it in an hour and a half. I DO NOT RECOMMEND ANYONE TO EVEN TRY TO CHECK THIS PLACE OUT. I’m currently working on moving but if you don’t have any other place to go, don’t come here either. You will be very disappointed.

Horrible ! I moved in March of 2021, starting off all of March no hot water ! Took maintenance forever to fix the issue let alone the front office to notify maintenance, moving forward, the ac vent in the master bedroom barley blows any cold air, I have a newborn at home and I can’t have it uncomfortable! I’ve been waiting for a toilet seat since mine has been messed up, the Sheetrock is still not repaired and is now forming black mold in the inside !!! The washer was replaced and still has no cold water or hot water so that leaves me to find time with two kids at home to wash clothes ! So do yourself a favor and stay the hell away from here, front office does not care about your issues, and will just give you the run around.

The leasing specialist Tyler, did a Fantastic job showing me and my wife these apartments. The energy feels great, and now really looking forward to moving in!!

I have had some experiences in the 3 years I've lived here and yesterday I met the nicest lady in the main office I believe her name is Sophia she's said this isn't her property but if she could work at this location I feel like she could put heart back in this place.

Mayra did a phenomenal job with helping get exactly what I wanted. I have never seen anyone go over and beyond. She displayed great customer service and professionalism through the whole process.