Suddenlink

They install my cable 4 years ago. I decided to up grade my equipment with my own equipment. I had the modem set in the same place for the entire time. never moved it. I took the router back they refused to accept and stole $100 from me because it has loose component's in it, It was still working when I remove it. Now since I own it, I open the case. Heat shield had falling off due to improper installation from the factory. I guess just it a cheap way of not taking back old equipment make the customer buy it. If you get service with this company.. save you money.... buy you own equipment. Router rental 20 a month x 4 years is $960.. Dump Sudden link if you can.

Most the time my internet works great but every once in a while it will barely works.

The staff are great. The only reason for the 5 stars. I was attempting to add another line to my cell account and Altice has a policy that you can't even buy a cell phone within 90 days of the last. What kind of business practice do you have Altice. I WAS going to spend around 600 $ with you. I'll just buy the phone elsewhere seeing as how you sold me a sim card and new number for an old phone on another carrier.

Called the number listed on the website. I was told that service was available, but the Muscogee OK store would be the best choice for starting service. I visited the store and was told service was not available but the young woman said she would check with tech support and call me. After no call was received, I called the main number again. The gentleman in tech was no help, couldn’t refer me to the Muscogee store but would transfer me to sales. Transfer resulted in a busy signal with no one coming back to me. No one seems to care about customers. Guess I was lucky there’s no service in my area. Looking elsewhere.

Bad service cant even get service install correct service was supposed to be installed the installer didn't have the equipment took off and didn't say what he was going suddlink told him to return 4 times I had to cancel the service and have to reorder it and it was the worst day I ever spent and suddenlink did nothing about except telling me there service is very good how can I even say that if they can't install it when they where supposed to can't be very good if they can't get there techs to even install the service I waited over a week an half and guess what I have to do that all over again and hope they got it right that time