Home United States North Carolina AirMakers Heating and Air-Conditioning, Inc.

AirMakers Heating and Air-Conditioning, Inc.

5420 Old Poole Rd, Raleigh, NC 27610, USA

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Detailed Information

Place Types Plumber
Address 5420 Old Poole Rd, Raleigh, NC 27610, USA
Coordinate 35.765708,-78.552273
Website http://www.airmakers.com/
Rating 4.1
Compound Code QC8X+73 Raleigh, NC, USA

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AirMakers Heating and Air-Conditioning, Inc.

Reviews

Dr MK (12/28/2020)

Used them in the past for scheduled HVAC replacement. No complaint.nThis time HVAC is down. Called Emergency service last night. The engineer was too busy to come out but promised to put request forward to the office for appointment next day. Called the office this morning, no information was transferred. They took information again and told me that I will be notified when engineer will be dispatched. Called at noon to check and they told me I was scheduled for tomorrow. When reminding them of agreeing with engineer last night to postpone service to today, they told me engineer was not authorized to promise appointment. Manager apologized. ..........I am glad there are alternative providers that provide state of the art customer service....

jeffrey nichols (07/01/2020)

I have been using Airmakers for several years. Their technical services today were as good as usual.. Their personal touch however remains as bad as always. (I've had previous issues with customer service so this is the last straw) Today the technician was due between 1-4PM. At 4:30 PM I called to inquire where my technician was at for my routine semi-annual service. I was told he had truck problems and she could not reach him to determine when he would be at my residence. My question to the rep was simple....It is now 4:30 why did no one call me by 4pm(the latest arrival time) to provide some customer service update? The rep was rude and said the tech was not answering his phone whereby she could provide an update. Again, she already knew about his truck problems so why didn't she call with an update earlier. She said she would call back when she contacted the tech, She eventually did return my call and the tech arrive around 5PM and completed his service. As this was my last routine service for this year, I will be looking for another company that has good technical service AND good customer service. I would NOT recommend this company!

Jeff Smith (08/01/2020)

We had 2 installs over the past year, one for the house and a smaller one for over our external garage.nnThe sales and installation process were seamless and professional. They provided great advice as well so we wouldn't throw $s away.nnWe could live in an icebox now if that was the requirement!