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Sparrow & Sons Plumbing & Heating

305 W Weaver St, Carrboro, NC 27510, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 4:30 PM
  • Tuesday 8:00 AM – 4:30 PM
  • Wednesday 8:00 AM – 4:30 PM
  • Thursday 8:00 AM – 4:30 PM
  • Friday 8:00 AM – 4:30 PM
  • Saturday Closed
  • Sunday Closed
Reviews
a horse person (09/04/2020)
Edit to add: after a lot of back and forth, it was discovered that the consultation decisions were not communicated to the office or sent on to the warehouse, which is why the first faucet was nothing like what I asked for. After texting Mr. Sparrow directly, a suitable replacement faucet was found and installed. I recommend trying to get in touch with Mr. Sparrow directly as he worked to get everything right. The other people seemed less interested in what I wanted and more in just getting a job done.nNot only did it take 2 weeks from consultation(which they were late for) to scheduling the install of my kitchen faucet, they didn't confirm with me the choice of faucet. It took a week to get someone scheduled to come in, then he didn't show up to work on the day. Had to reschedule for another day, their office scheduled for a time I wasn't available despite me confirming over the phone a different time. After another rescheduling, he installed a faucet I don't like that was not what I discussed during the initial consultation a month ago, and he left the old sprayer hose in place because he didn't have the part to cover the hole it would leave. Absolutely do NOT recommend, under any circumstances, you use this company.
Bob Stocking (06/09/2020)
We have been working with Sparrow & Sons for years, and they are always professional, prompt, and friendly. We recently had to have a part of our water treatment system replaced. While we thought waiting a week for a part to arrive was not a problem, Josh knocked on our door just a day later with it. Although it was a weekend and he was responding to emergencies, he generously came to our house to replace the part. That extra effort and care are extraordinary, and we are grateful for Josh and his colleagues.
Bob Kern (07/22/2019)
Sparrow Plumbing is an excellent company. They came over and put in a new mixing valve and trim package on my existing shower. They also did the rough in work (new water lines etc.) for a new shower. Regarding the later, they had to get a bit creative to fit it all in. These folks are fair, honest and do excellent work. Mr. Sparrow will come over and give you an estimate in advance. They have my highest recommendation.
Kelley Fitch (03/30/2020)
Arrived promptly to clear our lines to city water- courteous and friendly, even in the midst of the county-wide shutdown. Highly recommend!
Allen Sellars (04/19/2019)
Fool me once.....nIssue: Bathroom sink not working (no water coming out). Service tech stared at it for a while at a loss. Solution: Wife finally figured out that the filter was clogged. Oh well. We will pay for the hour visit charge.nnIssue: Water heater not working. Solution: None. Multi-day delays. Tech not familiar with the model and would spend time on the phone with the company to service. Blew on some parts...shrugged shoulders...told me to buy a new one. Got it fixed from another company for a 10th of their replacement estimate.
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