Burton Lumber - Layton

I called the Layton Burton Lumber 35 min before closing time to see if they stocked and had on hand, a few Simpson fence brackets that I needed. The gentleman I spoke with said yes they had those in stock. I confirmed their closing time and told the guy "great, I'll leave right now and come pick them up before you close!" (I live about 20 min away.) So, I just arrived and after a brief look around the showroom, I asked a guy at a desk for help (he didn't bother asking if I needed help when I entered) and told him what I was looking for. His reply: "we don't carry those in stock, but I can order them for you." He said it would take a few days to get them in. I expressed my disappointment for being told I could pick them up today and rushing to make it there before they closed. He didn't even offer an apology. He just said "oh, maybe someone from another location [that I presume happened to be working at this location today] answered the phone and thought we had those, but we don't." I am all about supporting small business. That's a big part of why I wanted to shop there anyway. I know that a few brackets are just a drop in the ocean as far as profit is concerned, but when I spend thousands of dollars a year on building materials, it doesn't make me want to do business with them again. I've used them in the past, but that almost does it for me now. Whereas I have paid more to shop there and support a small business, I will only use them in the future if they are beating all other competitors on price. 'Cause they surely are beating anyone on service. Just my $.02 -Maybe all it's worth to them, but to other potential customers, be aware.

Love this place. Always there to help you with the best prices and quality lumber.

We are building a home in Davis County and Burton Lumber has been great to work with for lumber, windows and finish material. Tom Burton has been great to work with on getting competitive pricing and finding the right material we need quickly! We will be using Burton the next time we build.

We used Burton for our lumber and materials to build our house. Our sales rep was Tom Burton and he freaking went above and beyond to help us. I feel like I should have paid him to be our general contractor haha. Totally will be lifetime customers for sure.

Good place to buy building supplies and at reasonable prices